Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service flowers where beautiful thank you”

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Posted 6 years ago

“Where delivered when said.but the card we wanted to say who flowers where from didn't arrive with flowers”

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Posted 6 years ago

“I was informed all along the process from confirmation of the order to the delivery. I returned to use the company because of my previous experience. The Spring flower basket was perfect. I was not able to see them because of the distance, but my terminally ill sister said they were beautiful and such lovely colours. She probably will never see Spring again, so I am very grateful. Thank you.”

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Posted 6 years ago

“Perfect flowers to send to a loved 1. Very happy with price and service.”

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Posted 6 years ago

“Delivered on time and the recipient eas very happy with them”

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Posted 6 years ago

“Despite living overseas & trying to send flowers on a very important day, after a bumpy start all was sorted out & I was very grateful. Thank you.”

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Posted 6 years ago

“Easy ordering online. I didn’t see the flowers but apparently they were ‘huge and lovely’, so I assume they must have been very impressive.”

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Posted 6 years ago

“good price- good delivery- kept me informed”

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Posted 6 years ago

“Have just had an email from the recipients of flowers ordered from you. They are extremely pleased with them and they apparently needed two vases to accommodate them all! The price was excellent and delivery was made on the day promised. Thank you.”

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Posted 6 years ago

“Excellent customer service and extremely quick order process”

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Posted 6 years ago

“Only one word i can use and its perfect from start to finish kept me updated all the way through the transaction”

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Posted 6 years ago

“They have always been excellent, good quality and on time.”

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Posted 6 years ago

“Super fast delevery, good price, great communication! And I was told that the flowers were beautiful too! Thank you! I will definitely recommend you to all of my friends.”

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Posted 6 years ago

“Excellent service from start to finish. Very easy and very quick with a beautiful product to boot which my friends loved on their anniversary.”

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Posted 6 years ago

“This website is amazing for someone who studies/lives away from home - I wasn't able to spend time with my mum on her birthday but sent flowers, a card and a balloon from university. The flowers were beautiful and my mum loved them. They arrived the next day, which was great!”

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Posted 6 years ago

“Sent these to my partner to commemorate the anniversary of her fathers death. They were delivered on time, an e-mail was sent to say they had been delivered, and she thought they were gorgeous. Thank you.”

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Posted 6 years ago

“Quick and easy to order flowers at a reasonable price. Next day delivery was very prompt and Senenarta kept me informed, with full tracking. The receiver informs me the flowers are absolutely beautiful. Thank you”

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Posted 6 years ago

“The lady these were for loved them, absolutely perfect”

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Posted 6 years ago

“First time using Serenta for my best friends Birthday...... Choosing was the hardest part. And such great prices too WOW! It sure won’t be the last. Flowers arrived the next day in a wonderful box and my friend was over the moon with the bouquet From the photo she sent it was beautiful all in bud and looking really fresh. Thank you all.”

Serenata Flowers 5 star review on 1st May 2018

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Posted 6 years ago

“These were sent to my friends Nan who hasn’t been at all well, she was absolutely thrilled with them. I ordered on the Sunday and they were with her next day just after lunch great service!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews