Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of flowers and additional gifts and a perfect service at a reasonable charge.”

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Posted 7 years ago

“I sent my sister flowers she loved them thankyou”

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Posted 7 years ago

“Great delivery and my mother in law was delighted with her flowers”

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Posted 7 years ago

“Ordering was easy, delivery was on time, information via email welcome and the electric blue dentrobium was as stunning as I had hoped. Definitely 5* rating.”

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Posted 7 years ago

“Very good service. Thanks from Portugal”

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Posted 7 years ago

“Flowers were delivered the following day as stated. Free delivery was a bonus. Flowers looked amazing and the recipient was delighted with them. Would definitely order from them again and would recommend them to anyone”

Serenata Flowers 5 star review on 23rd August 2017

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Posted 7 years ago

“I had to order same day flowers and wow they came through at around 4pm. They looked absolutely fantastic and can tell they were very fresh. My mum for whom they were for absolutely loved them. Top marks Serenata!!”

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Posted 7 years ago

“Beautiful flowers, reasonably priced, delivered when they said the would. Would definitely use again.”

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Posted 7 years ago

“Sent flowers to my mum. She loved them and they were delivered quickly. ????”

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Posted 7 years ago

“I have recently moved to Australia from the uk and had some devastating news about a good friends father passing away we ordered a lovely bouquet (obviously haven't seen myself but my friend said it was lovely) it was delivered the next day and I was kept up to date with emails along the way will definitely use again and recommend”

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Posted 7 years ago

“Lovely flowers, prompt delivery. Great customer service and excellent feedback to my questions regarding delivery options. Will be using Serenata again in the future.”

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Posted 7 years ago

“High Street Florist standard. Blooms looked as fresh as if straight from wholesale market. Lots of vase life left after day of delivery. Unusual and creative mix of varieties and imaginative use of colour in bouquet. Great value for money. Serenata offers "next day" service without extra charge. Brilliant! User-friendly website, too.”

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Posted 7 years ago

“Living internationally (Australia) and not knowing local florists, you have to take a chance. I am so pleased I took the chance with Serenata Flowers. They delivered on time, were what I ordered and the recipient positively delighted. I can highly recommend the company on the experience I have had and will be ordering from them in future without hesitation.”

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Posted 7 years ago

“Good fresh flowers delivered on time.”

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Posted 7 years ago

“They did a great job of keeping me informed of the delivery. The flowers were very fresh on arrival and made my partner very happy.”

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Posted 7 years ago

“Very easy to order. Great communication on when delivery would be. Very professionally delivered in a sturdy box to avoid damage”

Serenata Flowers 5 star review on 22nd August 2017

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Posted 7 years ago

“High qua;ity plant, nicely presented and very quickly delivered. Will use again.”

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Posted 7 years ago

“Good value for money - excellent service. A lovely display of flowers was delivered on the day I requested and I had a happy friend.”

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Posted 7 years ago

“I had put a wrong address and they were very quick to amend this for me and get the delivery to.the correct place...great service and plenty of feedback along the way.”

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Posted 7 years ago

“Delivered on expected date, kept me up-to-date with the progress of the order & recipient was delighted! Website easy to use, all good.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews