Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've used Serenata Flowers before, typically for flower and plant deliveries. However this time we wanted something for Fathers Day (last minute as usual) so I thought I'd look and see if Serenata Flowers had anything, which they did and we ordered Dad a beer and cheese hamper, the day before Fathers Day. The tracking tool is easy to use and we received an email on the day telling us what time it was due to be delivered and then when it had been delivered. My Dad loved it :)”

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Posted 6 years ago

“Great service,and flowers made the day brilliant”

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Posted 6 years ago

“Made the recipient very happy”

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Posted 6 years ago

“ordered flowers sunday night for my friend she received them Monday morning she was very happy with them. excellent service would definitely use again.”

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Posted 6 years ago

“Easy to order - good choice of flowers - flowers delivered on time - one very happy recipient”

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Posted 6 years ago

“I have been told that as there was no packing around the glass vase it arrived smashed, very disappointing to hear this from the recipient, but was told the flowers are beautiful.”

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Posted 6 years ago

“I booked 10 days in advance for flowers and wine on the occasion of my mother's 91st birthday, at a cost of $54.97. I received an email confirmation of 'guaranteed delivery' on Saturday May 19th. When the day arrived, I tracked the order to learn that it had arrived at the local depot on May 18th for onward delivery. However, it was not delivered until Monday 21st - 2 days later. Three days later the flowers died, since they had sat in a warehouse over a week-end. To be reasonable I did not request a full refund, but only a credit note for the flowers. The Customer Service response was that I should have read the small print , which states that there is no guarantee for Northern Ireland. Given I ordered 10 days in advance and that guaranteed delivery was stated on their reply, this is unfair. My attempts to escalate to Management were met with the same response and then no reply at all. I would not recommend this company - poor product and service.”

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Posted 6 years ago

“I was kept in touch with the progress of my order all the way through and the recipient of the flowers said they were lovely”

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Posted 6 years ago

“Easy ordering online, found a valid discount code, was delivered next day and recipient was thrilled!”

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Posted 6 years ago

“I spoke to the person who received the flowers 10:45 she loves them thank you.”

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Posted 6 years ago

“Lovely flowers and great service. Like the notifications when flowers are on their way and delivered and the pricing structure is clear and gives a lot of choice.”

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Posted 6 years ago

“Ordered flowers on the Saturday for the Sunday. My friend took a picture of them when they arrived. They looked great, she was very happy, they were fresh and had a lovely smell. Thank you.”

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Posted 6 years ago

“They are priced very reasonably. This is the 3rd time of using them and the flowers last . Like the updates on the delivery too.”

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Posted 6 years ago

“Very clear instructions about delivery was really happy with the service thank you so much”

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Posted 6 years ago

“Easy ordering service, next day delivery, great flowers. A couple of the roses had dead petals on them but once taken off the flowers were very well received.”

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Posted 6 years ago

“Easy site to use, flowers were tracked and delivered, recipient loved them. Great service and great value. Would highly recommend this company. 😁”

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Posted 6 years ago

“Easy to order, delivery on time , excellent service”

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Posted 6 years ago

“Carried out a reliable and prompt service and the recipient was pleased with the quality and presentation of the gift”

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Posted 6 years ago

“Easy ordering system, advised of 2 hour delivery slot on the day, flowers nicely presented, would use again.”

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Posted 6 years ago

“Beautiful flowers delivered next day even on a Sunday! Yippee!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews