Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW - WHAT A FANTASTIC SERVICE, AND FLOWERS WERE AWESOME!”

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Posted 6 years ago

“As ever Serenta Flowers performed extremely well. Flowers are always fresh and delivered quickly and on time. My niece was thrilled to receive the Amazonia arrangement and sent me a photo, I definitely made the right choice. I particularly like this company as they have a friendly approach unlike others who just provide a sterile service.”

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Posted 6 years ago

“Fabulous flowers and service always.”

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Posted 6 years ago

“Excellent customer service at a sad time”

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Posted 6 years ago

“Ordered for my friends b'day. They where left behind a bin with no card to indicate they where there so she did not get them until the following evening. 😐”

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Posted 6 years ago

“Arrived a day late. What’s the point of planning a floral delivery when it do any arrive on thSaturday date ordered. Furious, won’t use again.”

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Posted 6 years ago

“Ordered 2 lots of flowers for work colleagues due to bereavement, ordered and both received next day I was given a time slot and was given the information on when they had been delivered, beautiful flowers and The recipients loved them”

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Posted 6 years ago

“My son and daughter in law were very happy with their flowers I could see from the fotos they sent me that they were perfect and delivered on time too. No problems and good price.”

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Posted 6 years ago

“They arrived on time for our anniversary and made my wife smile.”

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Posted 6 years ago

“So efficient and reliable - my third order and extremely pleased with all.”

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Posted 6 years ago

“Sending flowers from overseas good to know the delivery is completed on time and receivers are always amazed by the quality of the flowers.”

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Posted 6 years ago

“Excellent service and recipient happy with the delivery”

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Posted 6 years ago

“Perfect for the recipients!”

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Posted 6 years ago

“They make the people I care about happy”

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Posted 6 years ago

“I ordered Mother's Day flowers the day before and they arrived on Mothering Sunday in the morning. Excellent service and beautiful flowers!”

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Posted 6 years ago

“Bought as a gift.. Recipient said they were lovely”

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Posted 6 years ago

“Flowers lovely as usual”

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Posted 6 years ago

“The flowers didn't even last a week so when I complained apparently they had to die within the first three days !! Really not great customer service will not be using again”

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Posted 6 years ago

“Reliable and easy to order.thanks.”

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Posted 6 years ago

“Great flowers and service! And at a reasonable price too!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews