Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient company”

Helpful Report

Posted 6 years ago

“They were delivered on time, beautifully wrapped for my Bestfriend! Definitely would recommend”

Serenata Flowers 5 star review on 8th February 2018

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Posted 6 years ago

“They kept me informed all the time about my sending of flowers, and in a very romantic and special way.”

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Posted 6 years ago

“Beautiful flowers, delivered to a rural place! Excellent value”

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Posted 6 years ago

“Great service and lovely flowers.”

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Posted 6 years ago

“I ordered the "Aztec Sun" bouquet in the medium to be delivered to my best friend; however, I was not completely satisfied with the outcome. Firstly, the size that was shown on the screen was misleading and would of preferred to have fuller bunch of yellow and orange flowers. Secondly, you did not put any Areca palm leaves as displayed on the website; this was very disappointing as it alleviated the element of surprise and overall welcoming effect that I was going for. I wouldn't however give it any fewer stars as my friend was content; I feel that she was happy from my kind gesture rather than your service. I am sorry to say that I am now in two minds as to whether I would consider ordering anything from you in the future. I sincerely hope that you deliver what is promised in future.”

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Posted 6 years ago

“Flowers were beautiful and arrived on time. Would definitely recommend.”

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Posted 6 years ago

“Excellent website with lots of choice. I have used them twice and each time the flowers were delivered when they should have been and the recipients were delighted with the quality and quantity of flowers I ordered.”

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Posted 6 years ago

“The flowers were left on the door step with no card attached! The card I selected also cost an additional £2.99. The person had to call to find out who the flowers were from. Very disappointed!”

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Posted 6 years ago

“Received on date requested beautiful flowers birthday girl was delighted.”

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Posted 6 years ago

“The box was crushed, one rose was dead and for the amount I paid I expected a lot more flowers than that. As for the card with what I'd told you to write, it was that flimsy and thin it wouldn't even stand up on its own. So many thanks for the disappointment!”

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Posted 6 years ago

“The quality of the bouquet's are excellent however the email notifications for funeral flowers are rather inappropriate.”

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Posted 6 years ago

“Easy to use website, lots of choices and great prices.....and they delivered quickly .... flowers were excellent quality and made a great impression on the receiver ...will be using again”

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Posted 6 years ago

“Flowers were described as beautiful by recipient. I was kept fully informed about despatch and delivery. Very good service and product.”

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Posted 6 years ago

“I ordered the flowers for my Siste-in-law at 8.30pm on Sunday and they arrived lunchtime on Monday fantastic service”

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Posted 6 years ago

“Fast delivery and beautiful flowers.”

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Posted 6 years ago

“Bought these flowers for my niece as a thank you for organising a holiday for myself and my two sisters. They were delivered to her school (she is a teacher) on time, and they are lovely, she sent me a picture. Very happy and would use Serenata again.”

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Posted 6 years ago

“Expeditious, efficient, great value and unpretentious. Product more than exceeded expectations, and I was well informed of whereabouts. I will use again!”

Helpful Report

Posted 7 years ago

“I particularly wanted yellow flowers so ordered a display called Aztec Sun that as shown on the web site were predominantly that colour. I was disappointed to see that the flowers delivered were a burnt orange colour, not at all similar to the image. Furthermore some of the blooms appeared to be wilting even on the day of delivery. Quite disappointed. Ordering was easy and it was nice to be kept informed about the delivery arrangements.”

Helpful Report

Posted 7 years ago

“Excellent value, complimentary postage, fantastic tracking service informing us of dispatch and delivery and delivered on time, so when ordering from Australia for UK delivery complete peace of mind!! Grandma was very happy with the quality work f the flowers!! Highly recommend Serenata Flowers!!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews