Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Though the delivery was on time, I paid extra for a balloon which was not delivered. This is the second time this has happened.”

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Posted 6 years ago

“The flowers were ok and the rest was good also. The arrival time wasn't !!! It kind of ruined the surprise. The delivery driver was poor attitude and just grunted and ran off back to his van. I could have got a guaranteed earlier delivery had I known you weren't able to achieve this. The other delivery was on time and all good”

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Posted 6 years ago

“Lovely flowers Arrived when expected”

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Posted 6 years ago

“Flowers arrived and looked beautiful- my mum was very happy and lov d the aftercare instructions- very funny! Will definitely use serenata again!”

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Posted 6 years ago

“The delivery was quick, but the quality of the flowers were really bad..didn’t look nice to receive dead flowers for mother’s day...”

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Posted 6 years ago

“Great range of affordable bouquets, speedy and reliable delivery”

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Posted 6 years ago

“Great flowers and great service - have ordered a couple of times before and both were very pleasing Thankyou for making my Mum smile”

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Posted 6 years ago

“Have ordered a few times this was first I have been disappointed. Ordered 2 lots of orchids to be delivered to me (they were gifts) but came in same box. They were also smaller than the last ones ordered (orchids blue and pink).”

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Posted 6 years ago

“very happy with your service 10 out of 10”

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Posted 6 years ago

“Flowers looked superb and showed up in great condition and on the day I chose. No complaints and will definitely use again. Great service.”

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Posted 6 years ago

“I've had a gift basket delivered and this was what the Receiver's comments was. "Just a note to thank you for your lovely gift! What a surprise! Such a pretty choice – I love lemon roses and chocolate raisons -what a treat!"”

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Posted 6 years ago

“Great service, great flowers”

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Posted 6 years ago

“Great service, beautiful flowers, lovely presentation. I think they really care about what they do.”

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Posted 6 years ago

“delivered on time”

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Posted 6 years ago

“Lovely flowers and being kept up to date on delivery was very good.”

Serenata Flowers 4 star review on 12th March 2018

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Posted 6 years ago

“very informative good efficient service - thank you”

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Posted 6 years ago

“Absolutely outstanding service and stunning flowers - highly recommended”

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Posted 6 years ago

“Arrangement was delivered on time. However, I was expecting it to be bigger than it actually was!!”

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Posted 6 years ago

“I never saw them as they were for someone a few hundred miles away but I was assured that they were absolutely beautiful. I was would certainly use them again.”

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Posted 6 years ago

“the service was excellent - from pre delivery comms to the actual flowers. They were delivered on time and my mom was thrilled with them. This was an order from Cape Town to Rotherham. I will definitely use your company again. thank you regards Tracey”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews