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Serenata Flowers Reviews

3.4 Rating 5,953 Reviews
57 %
of reviewers recommend Serenata Flowers
3.4
Based on 5,953 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Ordered flowers for my Auntie, she received them the next day and was absolutely thrilled with them, so pleased with the quality and service.
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Posted 7 years ago
Atrocious won't be buying here again
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Posted 7 years ago
Perfect, fast and easy online service! Ordered a birthday bouquet for mum from Switzerland online to be delivered to her home in Hereford, England. She was so thrilled afterwards on the phone and loved the flowers. Great job!
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Posted 7 years ago
Fantastic site , very prompt and reliable . Good work . Keep it up .👍👍👍👍👍
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Posted 7 years ago
Good choice of flowers and good price range but above all the next day delivery and updates by email on the order and delivery status !
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Posted 7 years ago
I was kept informed all the way to when delivery would take place. My daughter was very happy with her basket of white flowers
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Posted 7 years ago
ordering was very easy. The flowers were beautiful, and the card was lovely to. Thank you.
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Posted 7 years ago
I sent some crimson kiss too a lady that helped me on the scene of a car crash i was involved in .She kept me calm the flowers were delivered to her very quick after i ordered them .
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Posted 7 years ago
Good choice of flowers, fast order process, efficient informative delivery
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Posted 7 years ago
It got on time, and the product was just as shown in the pictures
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Posted 7 years ago
Very happy with the service. The flowers I ordered were delivered on time and looked great!
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Posted 7 years ago
You included a sorry for your loss card that I didn't order and charge me for it. The flowers were for a friend whose Mother is sick and they caused her huge distress
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Posted 7 years ago
They where for a friend at work and she said they where lovely
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Posted 7 years ago
The flowers that I had ordered were passed their best – they were going brown, decaying, dying. The feedback portal would not allow me to upload my complaint and photographs. Someone at serenata suggested I use Facebook. It asks would you like us to call you back?. However, it is only possible to communicate in writing. I finally managed to upload my photos and complain to Facebook and my money should be refunded.
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Posted 7 years ago
My cousin who is in the hospital said the flowers were "stunning" My only regret and it may have been confusion on my part is that I purchased a vase with the assumption that the flowers would have been delivered and arranged in the vase. My cousin was laid up unable to move around and had to wait for a visitor to arrange the flowers. She was happy, I was disappointed. It should have been made more clear on web site that the vase was delivered separate from the flowers. The flowers were delivered the next day as promised.
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Posted 7 years ago
Its difficult sendingflowers from australia to England Yes there are many florists but all add on a lot of money for delivery It was refreshing not to be charged on top of the cost of the bouquet My friends loved the beautiful fresh flowers and was delighted with the service
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Posted 7 years ago
I have been feeling very low recently and my best friend sent me these flowers to cheer me up and they made me smile. They were absolutely beautiful. Thank you xx
Serenata Flowers 5 star review on 1st February 2018
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Posted 7 years ago
Recipient was delighted with her flowers ordering was straightforward and easy I will definitely use this service again
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Posted 7 years ago
Bought for myself as a cheer up due to bronchitis .Lovely selection of pink flowers
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Posted 7 years ago
First and foremost the recipient was delighted with the flowers! As for myself, I was impressed by being kept up-to-date all the way from ordering onwards and to have had confirmation of delivery - I shall not hesitate to use your service again.
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Posted 7 years ago
Serenata Flowers is rated 3.4 based on 5,953 reviews