Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and flowers i ordered arrived fresh and in perfect condition. Would definitely use them again”

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Posted 6 years ago

“Placing my order on line couldn’t have been easier and the flowers arrived on time x recipient was delighted as well. Many thanks for your great service.”

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Posted 6 years ago

“Unfortunately I didn't rate these flowers at all, really disappointed, they definitely weren't worth £25”

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Posted 6 years ago

“The flowers were delivered on the expected date. Flowers brilliant and in good condition to my husband but he did not like the taste if the cake, was not like what I expect , otherwise I recommend the serenata flowers.”

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Posted 6 years ago

“Great range, good price and quick delivery. What else could you ask for!”

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Posted 6 years ago

“Quick delivery & excellent service”

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Posted 6 years ago

“this is the 2nd time I have used your company and on both occasions the flowers were delivered promptly and exactly as ordered (this time with hand cream which she loved)- they are for my mother and I am in New Zealand so it is great to know that I can rely on you to deliver beautiful flowers when I need them. thank you”

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Posted 6 years ago

“Serenata Flowers were excellent as usual. It is nice to get notification that the flowers have been delivered.”

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Posted 6 years ago

“I booked flower as a surprise for my wife on a weekend break & they were delivered promptly & professionally to the hotel we were staying in. My wife was over the moon she loved the way the flowers had been arranged . Happy wife = happy me , thank you I will definitely use Serenata Flowers again.”

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Posted 6 years ago

“The flowers were delivered to the wrong address and if the person had not delievered them to my friend at 8pm, she would not have got the flowers on the day. I emailed Serenata but they did not accept the delivery went to the wrong address. The flowers were ok. my friend emailed them and they serenta reply by saying they are dealing with the client. I did not get any reply to my email .”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“always delivered on time and fresh. i live in Arbroath in Scotland and have sent flowers to friends in Devon, Kent, Hertfordshire and the East end of London. On many occasions from deaths to happy birthdays or just to cheer a friend up when they are feeling blue. Will always recommend Serenata. Well done”

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Posted 6 years ago

“Delivered on time and recipient delighted with flowers”

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Posted 6 years ago

“Kept me informed of the progress. Delivered when they said they would be.”

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Posted 6 years ago

“my friend that you delivered to lives in a block, i was there all day waiting for your delivery but they never rang her door bell, they left them with the caretaker. so she had to go and collect them. i thought that was not good but apart from that the flowers were wonderful.”

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Posted 6 years ago

“Made some one i care about happy and that's what matters .”

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Posted 6 years ago

“Delivered on day. Flowers brilliant and in good condition. Will use again.”

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Posted 6 years ago

“The quick and effecient service meant that my friend received her flowers just when I wanted.”

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Posted 6 years ago

“Delivered 2 days late with no explanation which totally spoilt our mothers birthday surprise. Got refunded a laughable £3! Hamper does NOT come with cup & saucer as shown in pic. Won't be using again!”

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Posted 6 years ago

“Can only go on the word of recipient, who said they were lovely. The website was very easy and fast and the flowers were delivered on time.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews