Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were beautiful. The only reason I did not give 5 stars was because there was no card with flowers. Computer crashed at that point so used the Contact Us immediately after it accepted payment asking for card to be added and included message. So I felt that the Contact Us facility is a waste of time. I was disappointed that the greeting was not attached. Flowers and delivery were excellent.”

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Posted 6 years ago

“Terrible flowers sent to my wife, a real derisory bunch which were lame and made the whole process of purchasing flowers as a nice gesture a pointless one!”

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Posted 6 years ago

“Gorgeous flowers and my daughter loved them, sent them for her 17th birthday.”

Serenata Flowers 5 star review on 11th May 2018

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Posted 6 years ago

“Prompt delivery but order not to usual quality apparently”

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Posted 6 years ago

“Fast. Good quality product. VERY easy to use and did NOT make me register for an account. Also not an arm and a leg.”

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Posted 6 years ago

“It's honestly the coolest, most professional and most reliable flower service delivery I used so far! The purchase process was extremely easy and with sufficient additional options to choose from. Their email service kept me updated throughout the entire process (from purchase until delivery). The entire received communication was uplifting, funny, but reassuring at the same time. Brilliant concept, well done guys! I'll definitely use them again.”

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Posted 6 years ago

“Such beautiful selection of colours they lasted well over a week to two can t fault. them will use again”

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Posted 6 years ago

“The flowers were delivered as requested and the recipient was really thrilled with them”

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Posted 6 years ago

“I was kept well informed of the order and notified when delivered. I've also seen a photo of them from the recipient and they looked really lovely. Very pleased with Serenata Flowers for the second time”

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Posted 6 years ago

“She loved the flowers. Lovely surprise thank you. Con: the bunch looked small. Perhaps you can specify how many stems on the website. Thanks”

Serenata Flowers 3 star review on 10th May 2018

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Posted 6 years ago

“Nice but quite sparse not as picture showed , website is terrible to try to make any changes to order no one to actually speak to”

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Posted 6 years ago

“Difficult to comment on the product as it didn't arrive with no explanation, reason or apology. Tracking says "arrived at depot". Is that meant to satisfy me?”

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Posted 6 years ago

“Delivery to wrong address”

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Posted 6 years ago

“My flowers were delivered to my wife as a suprise. When she received them they was dying already and browning at the bottom.”

Serenata Flowers 1 star review on 10th May 2018

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Posted 6 years ago

“My friends was delighted with the flowers that I sent her.”

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Posted 6 years ago

“I came home to two answer phone messages from my mother whom l had sent flowers to for her birthday. She honestly sounded completely delighted with them. She described the flowers as amazing and extraordinary, being blue orchids. I'm thrilled that they have made her day and compelled to write this review, which l very rarely do. Very good value for money, great service and amazing quality. Thank you for making my mum happy :)”

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Posted 6 years ago

“By delivering the flowers so quickly and on time thank you.”

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Posted 6 years ago

“Not a good service this time. Ordered same day flowers on 08/05 - not delivered. You suggested an email went to my junk folder - no it did not. Flowers finally delivered 24 hours late - 09/05. This has caused me grief. Check all the emails I sent chasing this order.”

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Posted 6 years ago

“Prompt delivery service. Absolutely beautiful bouquet. Product received exactly as described on website.”

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Posted 6 years ago

“1st class service, informed of every detail ,thank you.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews