Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My step mum was very happy and the pkant was beautiful”

Helpful Report

Posted 6 years ago

“Website accepted my order the night before Mothering Sunday. Your USP- no other firm would take orders that late. Thanks!!!!”

Helpful Report

Posted 6 years ago

“Great service and flowers looked lovely”

Helpful Report

Posted 6 years ago

“The bouquet that was delivered on 10/03/2018 was totally substandard. I complained only to be Told without photographs the complaint could not be taken any further.I did explain that my mother whom the bouquet was for is 82yrs old and doesn’t have the ability to take pictures and forward them.”

Helpful Report

Posted 6 years ago

“My sister was delighted with her flowers.”

Helpful Report

Posted 6 years ago

“Delivered as promised . Recipient delighted!”

Helpful Report

Posted 6 years ago

“Flowers I am told were OK (Mothers Day) I never saw them as I do not live with my Mother. I will say that the delivery was bad as they were left on the front step, I ordered them to be delivered on Mothers day as I knew she would be in all day so I have no idea why they were just left there, anybody could of taken them..not great service.”

Helpful Report

Posted 6 years ago

“Charged way more than they should have. refused to amend or edit the order even after i had only placed it less than 2 minutes ago. horrendous customer service. no one will give you a clear or straight answer or actually try to resolve the issue. They kept giving a pre-written excuse as to why they are unable to do anything to resolve the issue with my order. I contacted them immediately after placing the order when i realised that there was an issue with the order and apparently, according to them in that space of 1 minute they had assigned the order and already processed it and it was on its way at 8pm when i placed the order..... therefore they refuse to amend or refund it. This is basically a scam! As good as fraud!. what a load of time wasters! Seriously, do not bother trying to order from them, just don't. i will forever avoid them and warn everyone. All they care about is taking your money, refuse to help or give you value for money either. So save your time and go to any other website because this one is as good as a scam. AVOID AVOID AVOID!!!”

Helpful Report

Posted 6 years ago

“I am very impressed with the delivery service. Ordered the bouquet a night before and it was delivered by 10 am on mother's day!!! I didn't see the flowers myself but was told by the recipient that they were beautiful.”

Helpful Report

Posted 6 years ago

“Thank you so much you are amazing....”

Helpful Report

Posted 6 years ago

“I am absolutely livid that you would send my Mum a card with a printed message that says 'no message left by customer'. I specifically noted that these were mother's day flowers and I didn't even click an option to have a card with the flowers, why on earth would you send one with a message like that on Mother's day. You could've put a standard 'Happy Mother's Day' or even leave it blank! But instead you take the time to print a card with a horrible message like that. I'm appalled! I will never order flowers from you again”

Serenata Flowers 1 star review on 12th March 2018

Helpful Report

Posted 6 years ago

“Varied prices on website which is good depending on budget. Flowers were delivered on selected delivery date in the morning and put a smile on my sisters face. She said she loves them so thank you very much.”

Helpful Report

Posted 6 years ago

“While the delivery was on time, the condition of the flowers was totally unacceptable. The box must have been thrown about, as soon as it was opened, soil fell all over the floor. The plants were all over the place and damaged! Not impressed at all!”

Helpful Report

Posted 6 years ago

“Excellent, Wife loved them”

Helpful Report

Posted 6 years ago

“My mum was thrilled with her flowers for mother's day . I was pleased they were delivered on mother's day as requested. Thankyou”

Helpful Report

Posted 6 years ago

“My very keen gardener mother loved these flowers.”

Helpful Report

Posted 6 years ago

“Always great communication and reliable service delivering quality flowers”

Helpful Report

Posted 6 years ago

“The flowers were beautiful, though unfortunately they were left on the doorstep upside down, even though I specified to be patient and it clearly stated “this way up “ on the box the flowers were in”

Helpful Report

Posted 6 years ago

“Serenata sent us lovely funny messages telling us where the flowers were, expected time of delivery and when the flowers were delivered. Also lovely choice of bouquets. Will definitely use them again much better than interflora x”

Helpful Report

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews