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Serenata Flowers Reviews

3.4 Rating 5,939 Reviews
57 %
of reviewers recommend Serenata Flowers
Company Reviews Questions Metrics
3.4
Based on 5,939 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Helen Tompsett
Verified Reviewer
“Excellent and quick service, beautiful flowers”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“The recipients of the Olive tree were very happy. It arrived when it should”
Helpful Report
Posted 7 years ago
Mrs Lloyd
Verified Reviewer
“both my daughter came out of hospital and as promised the flowers were delivered next day,both said the flowers were beautifully presented,and were so pleased,as am i with the service,i highly recommend this company, thankyou mrs lloyd”
Helpful Report
Posted 7 years ago
USA Customer
Unverified Reviewer
“Excellent service and wonderful flowers - will always use this company going forward”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Great service will be using again”
Helpful Report
Posted 7 years ago
Peejay2102
Verified Reviewer
“I bought a bouquet from Serenata Flowers for my sister who had just come home from an operation. On the phone she told me how delighted she was with the flowers. She lives in Bristol and I live in Devon so I didn't get to see the bouquet myself. However, her response was 5 star. Easy to order, prompt delivery and a great price. I can fully recommend Serenata Flowers.”
Helpful Report
Posted 7 years ago
Nick H
Verified Reviewer
“Very seamless service provided.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Excellent service in tracking the order through to delivery.”
Helpful Report
Posted 7 years ago
KRISTINA
Unverified Reviewer
“Great service, well informed with delivery process, flowers were for my mum,s 93rd birthday, she stated the flowers were beautiful, will use Serenata flowers again.”
Helpful Report
Posted 7 years ago
Martin Beard
Unverified Reviewer
“Beautiful flowers delivered on time, spot on :)”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Beautiful flowers showing our love for the recipient at a very sad time.”
Helpful Report
Posted 7 years ago
Kimble.
Unverified Reviewer
“Failed to deliver on the first attempt due to the recipient not being in. They tried again the next day and made delivery. Not too shabby for a free delivery service, two deliveries. Recipient seemed well impressed with the flowers so win win. Although I do not live in Derby or the surrounding area and Serenata was just stab in the dark, seems I picked a good one and shall know who to call next time and it won't be ghost busters. Thank you.”
Helpful Report
Posted 7 years ago
Sarah
Verified Reviewer
“This was a brilliant service! I received emails letting me know when the flowers were on their way and again when they'd been delivered. The flowers were beautiful and very good value. All in all a fantastic experience - thank you!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Wow these flowers were perfect great value and service will defo use this site again,”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“have used before, very good service”
Helpful Report
Posted 7 years ago
Audrey Gough
Unverified Reviewer
“I have used this service 2 times in the last few weeks and site is very easy to use - service exceptional. Will be using them again.”
Helpful Report
Posted 7 years ago
Maggie - Slough
Verified Reviewer
“The website is easy to navigate, ordering very simple, the bouquet was delivered to my friend early next morning and she was delighted with her flowers”
Helpful Report
Posted 7 years ago
Lindy Price
Verified Reviewer
“I ordered the flowers and cake for a friend - she rang to tell me they were gorgeous. Thank you”
Helpful Report
Posted 7 years ago
Margaret
Verified Reviewer
“I was ordering from Australia and was impressed with the price, regular updates regarding the delivery and prompt service. Much appreciated.”
Helpful Report
Posted 7 years ago
Jackie
Verified Reviewer
“Great website, prompt delivery.”
Helpful Report
Posted 7 years ago
Serenata Flowers is rated 3.4 based on 5,939 reviews
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