Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered White Orchid bouquet for my Sisters birthday, they're beautiful! Well packed, healthy, delivered on time and good value. I have been the recipient of this particular bouquet myself and they lasted 8 weeks! That's why I chose them for my Sister, as I knew they were lovely. She's happy, I'm happy, all good.”

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Posted 6 years ago

“Delivered when they said they would...can’t say what flowers were like as they were for someone else... it they seemed very happy with them”

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Posted 6 years ago

“Excellent service, tracking and product. Second to none in my experience.”

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Posted 6 years ago

“thankyou so much for the beautiful flowers it made my mother so very happy. It was the first time l have used serenataflower l found them excellent so l will certainly use them again .”

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Posted 6 years ago

“The service was excellent, definitely value for money. Kept me informed every step till delivery.The flowers were delivered in the morning in good condition. Highly recommend Serenata flowers.”

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Posted 6 years ago

“I have used Serenata often and their flowers are always beautiful. My 95 year old loves receiving them especially when they are sent in bud and she can watch them open”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“I ordered a lovely basket arrangement which was delivered on time”

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Posted 6 years ago

“Thank you !”

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Posted 6 years ago

“Excellent service. I recommend”

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Posted 6 years ago

“Easy to order. Delivery on time. Communication very good. Flowers beautiful”

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Posted 6 years ago

“Absolutely appalling service! The flowers were a surprise for my mothers birthday which I was sending to her work, which I clearly stated on the order, then I was told they were going to be delivered late even though it was clear they were being delivered to a school. They then didn’t get delivered until the next day which then ruined the surprise and this was not what I paid for! Really bad communicaton all throughout by far the worst company I’ve ever used!”

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Posted 6 years ago

“Not good on delivery as it took five days after ordering. Flowers already in full bloom and will not lasts long. Altogether poor sevice.”

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Posted 6 years ago

“It was not clear when I ordered them that guaranteed next day is from 8-8pm so the flowers arrived at 7pm but the person has already left the office at 5.30pm :( I had to go out to get another bouquet at 5pm to make sure she get some flowers on that day. So I have to pay twice for the flowers :(”

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Posted 6 years ago

“Ordered flowers for my sisters birthday. They arrived the next day, her birthday. She was very happy with them and said that they were absolutley beautiful.”

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Posted 6 years ago

“Fabulous service, gorgeous flowers, could not have asked for any more. Will certainly use Serenata Flowers again, thank you.”

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Posted 6 years ago

“The flowers arrived on time to the right location, however, the images which you share on the website and the reality were extremely different which led to total disappointment from my part. I ordered 2 identical bouquets which did look the same but totally didn't meet my expectations of what I was expecting. I raised my complaint and was told that the flowers which were in the bouquet were correct but neglected to comment on the fact that it didn't look like the website - won't use you again, a really disappointing experience.”

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Posted 6 years ago

“Easy to use Spot on delivery time and day Great flowers all fresh and at the right growing point”

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Posted 6 years ago

“Punctual and the receiver loved them. Says it all really.”

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Posted 6 years ago

“Bought for mothers BIRTHDAY and she loved them and the packaging.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews