Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother loved her flowers for mother’s day. Arrived early as promised. Very reasonable priced. Everyone happy!”

Helpful Report

Posted 6 years ago

“The delivery person left the box on the doorstep soon after knocking the door. I did request that the delivery person be patient at it would take the recipient about 30 seconds to get to the door! The bunch of flowers also seemed a lot smaller than I thought although I’ve only seen it from a photo. I’m not sure if I’d use Serenata again. Thank you”

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Posted 6 years ago

“Quick and easy transaction”

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Posted 6 years ago

“Simple ordering, delivered when requested, kept me informed about planned delivery and then again when flowers had been delivered. Mum loved the flowers - will definitely use again.”

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Posted 6 years ago

“Flowers were ok but delivered late and courier did not ring bell/leave note or call subsequently flowers left outside overnight and when found were rain damaged”

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Posted 6 years ago

“My Mum loved her flowers so that makes me happy”

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Posted 6 years ago

“Flowers contained one dead Lilly and three hanging on by thier stems and did not see the day out. Spoilt the whole presentation of the bouquet. Dissapointed purchased and perhaps more importantly dissspointed 84 year old mum.”

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Posted 6 years ago

“Great flowers and delivery”

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Posted 6 years ago

“Shocking service - no delivery of flowers and unable to cancel order as it is 'assigned to production'. Its been assigned to production for 3 days! They admit they can't find a courier (2 days after they should have delivered), and now want me to wait for another 48 hours to re-deliver. Flowers were for Mothers Day so what is the point??? Just want to cancel and get a refund...... but not allowed to. This company stinks.”

Helpful Report

Posted 6 years ago

“Flowers werent delivered properly and you have a bad system for contacting your couriers. As it took nearly all day for you to get back and then i got email stating the flowers were delivered at 910pm and they had just left the flowers lying on the path under a window where anyone could have took them. You should have a number for your courier rather than starting an investigation which you stated can take 48hrs. How would that help with the delivering of flowers for the day they were meant to be delivered.”

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Posted 6 years ago

“first class service and product, delivered as scheduled. very pleased”

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Posted 6 years ago

“Fast delivery and beautiful flowers”

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Posted 6 years ago

“Excellent service, I wasn’t able to visit my Mum for Mither’s Day so it was great to send flowers and know they would be good. I have used Serenata before and will continue to do so.”

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Posted 6 years ago

“Excellent product excellent service”

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Posted 6 years ago

“Excellent choice of flowers at a reasonable price. Delivered as promised - what isn't there to like!”

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Posted 6 years ago

“My mom loved her flowers and she said the chocolate were amazing”

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Posted 6 years ago

“After paying extra for the mother's Day card ! I was hoping for a quality card instead I received a poor quality cut out card ! Want be using Serenata flower against !no refund offered either just a sorry”

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Posted 6 years ago

“Lovely bouquets, lots of choice, quick delivery. One negative tho - delivered by yodel. Man rang doorbell and despite the recipient going straight to answer it, a note was put through door as she was walking towards it. When she opened door and called to him he just pointed at door step and carried on walking away. ‘Leave on doorstep’ was an option but I didn’t choose it. I requested ‘leave with neighbour’. Lucky she was in just didn’t answer the door within 5 seconds.....”

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Posted 6 years ago

“Great service as usual, a happy delivery driver that made all the difference. :-)”

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Posted 6 years ago

“Fast delivery, well packaged and really fresh flowers. Excellent value for money”

Serenata Flowers 5 star review on 12th March 2018

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews