Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Serenata and certainly not the last. A great choice of flowers & gifts, free next day delivery and great communication. Bouquet bought for my Aunts birthday, her opinion was they were gorgeous. Top job Serentana.”

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Posted 6 years ago

“The flowers were for a friends birthday and she was very happy with them UNFORTUNATELY... the flowers were left on her doorstep, so someone could have easily picked them up and walked off with them... luckily her husband came home and found them. Perhaps the delivery driver could leave them with a next door neighbor... worth a thought!!”

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Posted 6 years ago

“Amazing flowers and amazing service every time. My go-to florist, especially now I live in Hong Kong and can’t go and buy my own. I know the quality will be great and arrive on time for the occasion! Thank you so much!!”

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Posted 6 years ago

“My mum absolutely loved them. Everyone comments about how beautiful they are”

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Posted 6 years ago

“Bought on Saturday morning, to send to my mother-in-law who had just come out of hospital, and they arrived the next day, which was the Sunday morning. She said the flowers were beautiful, thank you very much Serenata Flowers.”

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Posted 6 years ago

“Told by my friend “Flowers beautiful.” BUT delivery person could not find her apartment. Suggest you include a “Recipient’s contact phone number” to assist with delivery. On second attempt, delivery van was parked in her husband’s reserved parking space. When challenged, the delivery man said “Looking for apartment XXX.” He asked the best person - he lived there!”

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Posted 6 years ago

“Really easy to order and pay, great varieties ,mum was really happy with her flowers Thankyou”

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Posted 6 years ago

“Flowers good, delivery shambolic”

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Posted 6 years ago

“I was unable to correct the address on order number 218367574 as I only realised the mistake on reading your confirmation email. Although I emailed the mistake( which was to the gated apartments next door) it was impossible to change. I have been unable to track the delivery but they have not been received by my friend on her birthday. This is very disappointing as I have used your service before and have always been satisfied. I presume that I have paid for a service which I have not received.”

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Posted 6 years ago

“Excellent thank you. My friends loved their beautiful flowers”

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Posted 6 years ago

“My wife reckons they are the best flowers she has ever received, she's happy, I am happy”

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Posted 6 years ago

“Ordering was easy. Email contact when needed. 1..to confirm order 2...to confirm out for delivery 3...to confirm once delivered. Were a Birthday gift recipient was vwry pleased and flowers very fresh and Beautiful”

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Posted 6 years ago

“I bought flowers for my Mum's Birthday this time ,I have not seen them myself ,but she phoned to say they were absolutely lovely ,the flowers I bought this time were the twilight bouquet I ordered the largest this time and she said she could not believe how many there were, I have ordered a few times before and will always use Serenata Flowers Thank you so much p.s they always last at least two weeks or more because of being in bud which is really good too very happy”

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Posted 6 years ago

“Easy to use website, I liked that I got a message to say they had been delivered - my sister (who I sent them to) was slow to let me know she had received them!!! She is really pleased with the flowers - I would certainly use you again and recommend you”

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Posted 6 years ago

“Very satisfied.”

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Posted 6 years ago

“Easy ordering, constant contact throughout, haven't seen the flowers but the recipient seemed pleased. Would definitely use Serenata again. 😊😊”

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Posted 6 years ago

“A bright lovely bouquet of flowers Delivered on time will continue to order from you..”

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Posted 6 years ago

“Beautiful flowers just smaller than the pic showed!! My. Mum loved them though xx”

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Posted 6 years ago

“the flowers where left outside the basement flat and where not seen until the afternoon. They should have been delivered to the top flat. Weather i use your service again i am unsure.”

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Posted 6 years ago

“The first bouquet I sent, the flowers were not as advertised. Not the quantity and the quality of the roses, so I complained and they sent out another bouquet the following day no quibble. Well done to them to make the customer feel appreciated and put the matter right on the spot. I would definitely use them again.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews