“
So far Serenata has done nothing to solve it and does everything to prevent me from getting a refund, which they obviously owe me.
”
posted 2 months ago
- Anonymous
“
Roses came broken. Emailed with photo evidence of both broken roses and the box that was near broken in half. Was offered 10% refund for 1 broken roses. Shambles
DO NOT USE!
”
posted 2 months ago
- Anonymous
“
They have refused to give me a refund,
Then this morning I received a condensing email from a customer services manager ( thats a joke in itself )
"I want to extend my sincere apologies for any inconvenience you may have experienced with the delivery method.
”
posted 2 months ago
- Anonymous
“
I had to ask for a refund for the difference and to please deliver the Orchid today - Wednesday delivery.
”
posted 2 months ago
- Sue
“
Again a no show from Serenata, again I emailed them to get the same response, unable to fulfil order due to a technical issue and I had to reorder yet again ! What is going on Serenata ??? I obviously requested an immediate refund and will order from another company.
”
posted 3 months ago
- Andrew Boswell
“
Ordered a bouquet for an 80th birthday a month in advance.
Email sent at 2200 the night before to say the product was « delisted » so was entitled to a refund. Too late to order replacement - which a florist could surely do?
Useless.
”
posted 4 months ago
- SFW
“
Do not recommend. They canceled my order and never received a refund.
Scam!!
”
posted 5 months ago
- Anonymous
“
Ordered flowers for my sister’s birthday and it arrived with broken blooms. Requested for replacement and it was rejected. No refund was issued too. Bad company and will never buy from them again! Terrible service!
”
posted 5 months ago
- ALeesha
“
This is a SCAM. That's what’s wrong. There’s not even a 1 in front of the 800 number. Oh, and if people want their refund, you won’t get it. I advise exposing this company so no one will do business with them. Again, this is a SCAM!
”
posted 6 months ago
- Anonymous
“
Money taken, no flowers, no refund so far - many bot generated automated emails written by someone with zero concern for the customer. The most frustrating customer service ever. Do not recommend.
”
posted 7 months ago
- Anonymous
