Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent, I would really recomend”

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Posted 7 years ago

“Flowers were delayed so didn't arrive for my cousin's birthday. However, They were delived on the next date chosen and I was emailed to say they'd been delivered and taken by recipient. Hence the 3 stars. Serenata were prompt in replying to my complaint and kept me in touch the whole time. They also deducted a few pounds in compensation.”

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Posted 7 years ago

“My sister was very pleased with her flowers. Thank you.”

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Posted 7 years ago

“Delivered on time as promised, well packaged and fresh flowers.”

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Posted 7 years ago

“I ordered the rose and freshia bouquet for my mum who is suffering with this horrible flu that's going around. She said they are very beautiful and were packaged extremely well so im glad I used Serenata Flowers they are good value for money and you get what you have paid for. I will be using them again when I need to send someone beautiful flowers.”

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Posted 7 years ago

“I did not order them until 5.45pm and they were deliverd the next morning. The recipient thought they were lovely.”

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Posted 7 years ago

“Easy to use web site. Very pretty flowers at competitive prices. Free delivery and I got an e-mail when they had been delivered”

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Posted 7 years ago

“The flowers arrived in good time and the recipients said they were lovely”

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Posted 7 years ago

“Very efficient service and beautiful flowers”

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Posted 7 years ago

“On time 👍🏻👍🏻👍🏻”

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Posted 7 years ago

“I ordered some flowers for my mum, who hasn't been too well. They were delivered the next day and although I haven't seen them personally, my mum was made up with them and said they were beautiful. I had a text to say they were out for delivery and another one once they were delivered. I will definitely use Serenata Flowers again.”

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Posted 7 years ago

“My friend said they were lovely”

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Posted 7 years ago

“Although I didn't see the flowers I had a phone call from the recipient who said they were lovely, they were delivered on time. I was very pleased and will use Serenata again.”

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Posted 7 years ago

“Recipient of the flowers was happy. However I did not realise they would be sent in a box. All good thanks”

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Posted 7 years ago

“They were delivered on time, and my niece was very happy with the flowers. I know now that I would be happy to use the company again. Thank you.”

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Posted 7 years ago

“Fast delivery and beautiful flowers”

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Posted 7 years ago

“This is a review to correct my earlier one re 19/1/2018 funeral heart wreath. It has now come to my attention that the wreath had been misplaced by the funeral company. I have now seen a picture of the heart wreath and after three days Ican still see serenata provided a good service. Apologies for assuming it was Serenata's error it is unheard of for a funeral service provider to lose a wreath. Feel free to remove my earlier, now incorrect review.”

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Posted 7 years ago

“She absolutely loved the flowers! Said they smelled lovely too Delivered on time”

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Posted 7 years ago

“Living in Scotland I was sending flowers to my niece and husband in London and wanted a company I could rely on . Flowers are lovely and I was kept up to date with my order and delivery. . . Well done”

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Posted 7 years ago

“Sent flowers to my sister Ordered the evening before arrived the following day Fresh beautiful flowers packed in ice Still in bud within a few days Stunning bouquet Stunning bouquet”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews