Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bouquet delivered to my friend on her special birthday, she loved the flowers and really appreciated the Sunday delivery”

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Posted 7 years ago

“It was very easy to order the flowers and great that they could deliver them the next day which was a Sunday. I got regular updates and they were delivered when expected. They looked beautiful when they arrived. Thank you.”

Serenata Flowers 5 star review on 30th January 2018

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Posted 7 years ago

“Delighted with service flowers were beautiful”

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Posted 7 years ago

“The flowers were lovely but the vase was smashed. Pretty disappointed.”

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Posted 7 years ago

“No delivery.you can talk with no body .no body help you”

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Posted 7 years ago

“The recipient ,my 90 year old sister was absolutely blown away with the beauty and quality of these flowers.I wish to thank whom soever arranged and delivered these delightful blooms.I will definitely use Serenata flowers in the future. COLIN FELIX.”

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Posted 7 years ago

“I ordered flowers for my sister, but the delivery driver didn't wait for her to answer the door. It wasn't until I phoned her much later in the day that she said she found a card saying delivery left in porch, but she doesn't have a porch so had to hunt around for them. She found them eventually in next doors porch, not so much as a surprise delivery than a treasure hunt....”

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Posted 7 years ago

“The person who received the flowers phoned to say how brilliant the arrangement was!”

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Posted 7 years ago

“I placed an order for an anniversary date on a Sunday so specifically chose somewhere that offered Sunday delivery. However, the flowers did not arrive on the Sunday and when I contacted them the next day I was told that the bouquet I'd ordered was out of stock. They said an email had been sent but I hadn't received one and I had checked my junk folder etc. They did offer either a full refund or replacement purchase but I guess the main issue was that I shouldn't have been able to buy something that was out of stock - the whole point was that they were delivered on the anniversary date. I also thought the fact that I still went ahead with a replacement order might have prompted an offer of some sort of discount, but no. It's a real shame, as the website, choice of flowers, ordering process, emails etc are really good. But you've just got to get the main availability and delivery bits right.”

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Posted 7 years ago

“They deliver on a Sunday free of charge. They offer a brilliant selection of cards to accompany the flowers so everything can be sent together. I had regular updates of when the flowers were dispatched and had arrived. There was also great options of where the flowers can be left if the recipient is not in.”

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Posted 7 years ago

“happyfeel good”

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Posted 7 years ago

“I paid extra and purchased the largest bouquet. However, the number of stems wasn’t worth the extra value. Also, the packing was similar to low end supermarket flowers. Unfortunately, I can’t recommend based on this.”

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Posted 7 years ago

“Unfortunately my flowers for a funeral were not delivered on time. I ordered for a Sat a pre Noon, for a funeral on the Monday morning. I specifically stated where to leave them as most funeral homes are not open at weekends (and the funeral home was expecting a drop to their back door). The first I knew was the funeral home letting me know on the Monday morning that they had not been delivered. Then to try to find a number to call Serenata, and there is no contact tel on their website ! Only a website form. How frustrating that when you need to contact them urgently there is no number. Anyway seeing other reviews on trust pilot, it looks like Serenata has a problem delivering flowers on time for funerals. They did respond to my angry email within the hour with a refund, and also chauffeured the flowers to the funeral home. With the funeral at 11:30 am, they just made it in the end. The things is, if the funeral was earlier they wouldn't have made it. And if I hadn't have contacted them, they definitely would not have made it either. Such a shame because they were nice flowers. And a stress you don't need on such a horrible day.”

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Posted 7 years ago

“Sent the sympathy flowers to my cousin and family in the UK, from Australia . My cousin said they were beautiful .xxx”

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Posted 7 years ago

“Never a problem always delivered on time. Lovely flowers Only online flowers shop i use :)”

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Posted 7 years ago

“I had flowers sent to my Mum for her birthday. The online ordering was easy and the delivery was punctual. My mum said the flowers were a teeny bit droopy upon arrival, but after a fresh stem cut and a vase of water, they looked great. The lilies opened a day or two later and filled the room with their perfume. My Mum was very pleased with the bouquet. I wish there had been a better selection of cards.”

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Posted 7 years ago

“I had to say a very grateful thank you to some very special people who helped us when we were away from home and serenata flowers delivered beautiful flowers on time and they were thrilled to receive them. Thank you I will be using you again 😊”

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Posted 7 years ago

“Because it made my wife happy”

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Posted 7 years ago

“My wife is decidedly unhappy. Her bouquet especially the roses started wilting after two days.”

Serenata Flowers 3 star review on 30th January 2018

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Posted 7 years ago

“Amazing service from the other side of the world. Recipients loved their flowers!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews