Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister had suffered a loss and your flowers helped brighten up her day”

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Posted 6 years ago

“Great service, very quick and efficient. Loved the email updates!”

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Posted 6 years ago

“Fab service. Great price. And gorgeous flowers. Thank you.”

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Posted 6 years ago

“Perfect flowers, reasonably priced”

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Posted 6 years ago

“Easy to use. Confirmation of order and delivery Used about 6times and have not been let down”

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Posted 6 years ago

“My friend was very happy to receive her lovely flowers.”

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Posted 6 years ago

“Great service, thanks you very much.”

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Posted 6 years ago

“Arrived on time. Sister in law loves them”

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Posted 6 years ago

“First time using company, and picked because of next day delivery. Flowers arrived 4 days late. Technically not Serenata's fault as the box says they were shipped on the day they were supposed to, but that means the flowers have been sitting in a Yodel Delivery van for 3 days as the delivery guy said this was the first attempt of delivery today. These flowers were not cheap, and were meant as a gift, so not only am I giving them late now, but they will also die sooner because they've spent 3 days in a box in a van. Not encouraged to use again.”

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Posted 6 years ago

“Flowers were delivered on the day they were ordered for, well boxed.”

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Posted 6 years ago

“I ORDERED LATE ON A SUNDAY AND WAS AMAZED THAT DELIVERY WAS ACHIEVED MID-NEXT MORNING FOR A RELATIVE'S BIRTHDAY. SHE RANG ME TO SAY HOW WONDERFUL THE FLOWERS WERE AND HOW PLEASED SHE WAS. ALTHOUGH I PREFERRED A BOUQUET I SAW FROM ANOTHER SUPPLIER, I CHOSE SERENATA BECAUSE THEY OFFERED NEXT DAY AND FREE DELIVERY.”

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Posted 6 years ago

“They did deliver beautiful flowers to a friend, albeit 3 days late, which is sad as they were meant for his birthday.”

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Posted 6 years ago

“The selection of flowers is really good for different occasions and each time I have used Serenata the recipients have been absolutely delighted with the flowers. I will continue to use them for the other occasions coming up as they have been reliable, easy to order & easy to track”

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Posted 6 years ago

“Made my Mum happy at Easter”

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Posted 6 years ago

“Delivery on time and flowers look beautiful”

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Posted 6 years ago

“Although I was unable to see what I had delivered to my special friend on the other side of the world - she was thrilled with her flowers and they arrived on the ordered date of her birthday so thanks Serenata Flowers :-) It would be a nice touch if you could send the deliverer of the flowers a photo of the final product you delivered to the recipient.”

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Posted 6 years ago

“Delivered on time and the recipient was delighted!!! Thanks so much, will certainly use again and highly recommended!!!!”

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Posted 6 years ago

“Easy purchasing method. Flowers delivered on time as promised. Recipient was delighted with both the flowers and the attractive packaging.”

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Posted 6 years ago

“choice of flowers available , the value for money , the speedy delivery and the updates on delivery which were amusingly worded”

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Posted 6 years ago

“Delivered over the Bank Holiday when other companies couldn't.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews