Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple process, good value and beautiful when arrived.”

Helpful Report

Posted 6 years ago

“Ordering the flowers was straightforward on my PC but impossible on the iPhone as the box to add a discount code does not show on the mobile version of the website. Frustrating as I tried three times but could never get the discounted price. Worked first time on the PC. Not really good enough in today's mobile tech savvy world. Can't comment on th flowers as they were delivered elsewhere.”

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Posted 6 years ago

“Reliable service and beautiful arrangements. Ordered online from australia for my mother in the UK who was unwell. Made her feel very loved. Thank you so much. ❤️”

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Posted 6 years ago

“Easy ordering and prompt delivery.”

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Posted 6 years ago

“Extremely happy with the user friendly website, the speed of the service and the qaulity”

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Posted 6 years ago

“I ordered 2 bunches of flowers for different people. They were both delivered on time, were beautifully arranged and very good quality. Two very happy people......”

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Posted 6 years ago

“I'm overseas & uses serenata flowers to send a gift to my sister. They had great customer service! Responded quickly to my emails & went above & beyond to help me get my flowers where I needed! I will definitely be using them again!”

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Posted 6 years ago

“Very efficient and easy to use”

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Posted 6 years ago

“Excellent service ordered on a Saturday lunch time and they were delivered Sunday morning. Huge choice as well”

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Posted 6 years ago

“Arrived on time. Recipient said they were lovely, so I can only review on what was reported to me. I am pleased at the punctuality of delivery, and on the basis of that and the recipients words, would be happy to use again.”

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Posted 6 years ago

“My friend received her basket of flowers on her 70th birthday.She was delighted at how beautiful they looked and the staff at the salon were pleasantly surprised at the delivery......ontime ...would highly recommend xx”

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Posted 6 years ago

“Quality of Flowers, Speed of Delivery, condition of Flowers on arrival NO damage! Overall, based on my comments I would use again. Thanks”

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Posted 6 years ago

“The flowers i requested for valentines day were delivered 2 days early The system didn't report this would be the case until after i had booked the flowers The flowers were delivered on the correct day but were not as requested The bunch was obviously the requested bouquet but with only one pink rose and not the red ones as specified and shown in the picture I have complained and had confirmation of complaint I have submitted a picture as requested Its now 2 weeks after valentines and im still waiting for a response I would recommend not using this company as there product isn't as specified but is expensive & their customer support is worse”

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Posted 6 years ago

“Excellent service. Beautiful flowers. Felt like really personal treatment. Would definitely use Serenata again.”

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Posted 6 years ago

“Ordered late Friday night, next day delivery was available, free of charge. Kept up to date on delivery and received email confirmation flowers arrived. Would recommend this firm.”

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Posted 6 years ago

“I ordered flowers on 24/02/2018 to be delivered to my wife to be . The flowers never arrived I have had no correspondence from the company after I sent them a msg . I can’t get a fone no for the company and they took my money from the bank today . Will never use this company again .”

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Posted 6 years ago

“Flowers were beautiful. Recipient was very happy. Delivered on the selected date. Felt I got a bargain as I selected a bouquet which was on offer. Lots of good offers to choose from. Would recommend the company and will be happy to use them again.”

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Posted 6 years ago

“My aunt loved the flowers they arrived on time good and fresh thank you”

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Posted 6 years ago

“easy to use and prompt service”

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Posted 6 years ago

“Excellent service, brilliant selection of gifts to choose from and next day delivery even on Friday after 9pm 😁”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews