Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Average. Flowers were ok but for the price I would have expected higher quality/more flowers, I could have done better from the supermarket. Also they delivered to reception and not to the ward I put on the address, luckily a staff member brought them up from reception otherwise they would have sat in a post room all weekend.”

Helpful Report

Posted 6 years ago

“I particularly wanted yellow flowers so ordered a display called Aztec Sun that as shown on the web site were predominantly that colour. I was disappointed to see that the flowers delivered were a burnt orange colour, not at all similar to the image. Furthermore some of the blooms appeared to be wilting even on the day of delivery. Quite disappointed. Ordering was easy and it was nice to be kept informed about the delivery arrangements.”

Helpful Report

Posted 6 years ago

“I was dissapointed that I was only told after my card details had been taken that they told me they couldn't deliver next day. Other companies were more transparent.”

Helpful Report

Posted 6 years ago

“Flowers delivered in time for a birthday. I ordered the Aztec Sun, deluxe, first reaction, disappointed with the amount of flowers in the bunch which looked very minimal and looked more like a standard bunch rather than a delux 🙁.”

Helpful Report

Posted 6 years ago

“They did not make me happy because they could/would not change delivery date with half hour to an hour of placing order|||||||”

Helpful Report

Posted 6 years ago

“The flowers came bruised”

Helpful Report

Posted 6 years ago

“I have ordered from Serenata a few times now and always been happy. However, the flowers I ordered this weekend for my sisters birthday were left on her doorstep in very cold weather (she was out overnight which I didn’t know when I sent them) subsequently the roses were not fresh and looked as though they were wilting. This was really disappointing as I had requested they be left with a neighbour if there was no answer.”

Helpful Report

Posted 6 years ago

“Lots of choice and delivered the following day”

Helpful Report

Posted 6 years ago

“Quite expensive for what you get. Paid a lot extra to ensure delivery before 10:30 while my bride was getting ready on our wedding day and this didn’t happen when requested unfortunately. Still nice flowers and a good surprise but not what it should have been.”

Helpful Report

Posted 6 years ago

“Left outside the door. Without giving to the neighbour as requested. Flowers were in bad condition. Less flowers were sent”

Helpful Report

Posted 6 years ago

“Disappointed. The flowers I ordered were for a family with a new baby. I chose this company because they used couriers rather than the post, and I did not want my flowers sat in a sorting office over the weekend. The flowers were lovely but a 9.30pm delivery was very late !!”

Helpful Report

Posted 6 years ago

“Flowers were nice but a very small boxof chocolates were delivered with them when i had ordered luxery prailin cakes. Left a message to let tgem know and it was ignored . Very disappointing”

Helpful Report

Posted 6 years ago

“The flowers were lovely but the vase was smashed. Pretty disappointed.”

Helpful Report

Posted 6 years ago

“My wife is decidedly unhappy. Her bouquet especially the roses started wilting after two days.”

Serenata Flowers 3 star review on 30th January 2018

Helpful Report

Posted 6 years ago

“They kept me informed the recent order. But, when I tried to place another order it wouldn't let me place it.”

Helpful Report

Posted 6 years ago

“Was a bit surprised the flowers did not match the picture on the site . Hoping the recipient decanted the flowers to another vase otherwise not worth the money”

Serenata Flowers 3 star review on 25th January 2018

Helpful Report

Posted 6 years ago

“It was ok. Average performance”

Helpful Report

Posted 6 years ago

“Slightly disappointed with number of blooms and presentation.”

Helpful Report

Posted 6 years ago

“Always been happy with the service , however was disappointed that they were delivered a day after they should have been . Lovely flowers though.”

Helpful Report

Posted 6 years ago

“Flowers were delayed so didn't arrive for my cousin's birthday. However, They were delived on the next date chosen and I was emailed to say they'd been delivered and taken by recipient. Hence the 3 stars. Serenata were prompt in replying to my complaint and kept me in touch the whole time. They also deducted a few pounds in compensation.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews