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Serenata Flowers Reviews

3.4 Rating 5,943 Reviews
57 %
of reviewers recommend Serenata Flowers
Company Reviews Questions Metrics
3.4
Based on 5,943 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Verified Reviewer
“Superlative service – I use no other florist”
Helpful Report
Posted 6 years ago
Jon Jones
Verified Reviewer
“Order went smooth, flowers looked very pretty and you are being informed about the state of your order every step of the way so you know when to expect that surprised phone call :)”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“This is the third time I've used serenata flowers, and every time I have been very pleased with the service”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“arrived when orderer for, in good condition Lovely”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I ordered a plant for my mother's birthday to be delivered the following day. All went exactly as promised so we were both pleased.”
Helpful Report
Posted 6 years ago
Chris
Unverified Reviewer
“Very speedy and my sister in-law was very happy. Thank you very much.”
Helpful Report
Posted 6 years ago
SHIRLEY TEECE
Verified Reviewer
“I had been staying with some friends in Horsham, wanted to thank them for their hospitality. I googled Florist Horsham. Found Serenata Flowers I liked what they had on offer, so chose some to be delivered to my friends. They were very pleased with them.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“They were very efficient. The flowers were delivered on time and were beautiful. They also kept in touch and updated the progress of the order.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Flowers were delivered on time, the website was user friendly and I was kept informed on the state of the order. No problems.”
Helpful Report
Posted 6 years ago
Margaret
Verified Reviewer
“Excellent service and beautiful flowers. The flowers were well packed very secure and did not move in the box”
Helpful Report
Posted 6 years ago
David S Wales
Unverified Reviewer
“Very pleased .Well priced and a quick and reliable service.”
Helpful Report
Posted 6 years ago
Paul
Unverified Reviewer
“They arrived at the time we asked. The bouquet was beautiful and well arranged. Very pleased with the whole process and product.”
Helpful Report
Posted 6 years ago
Mik
Unverified Reviewer
“On time. Beautiful flowers. Last well.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“You were on time, everything I had ordered arrived, and the friend I sent the flowers to was delighted. Thank you”
Helpful Report
Posted 6 years ago
Harry
Verified Reviewer
“I had a constant track of the courier - I am in a long distance relationship so sending flowers is the only way I could get some to her :)”
Helpful Report
Posted 6 years ago
Lesley Loma
Verified Reviewer
“Brilliant service. Flowers arrived in perfect condition, on time and I was kept informed of progress throughout the process. I have both received and sent flowers from Serenata and cannot fault any part of the service”
Helpful Report
Posted 6 years ago
Mickj
Verified Reviewer
“The whole service was excellent, the flowers, price and packaging. I would highly recommend Serenata fliers and will definitely use them again”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“The flowers looked lovely and the wife loved them. Delivery was good to. Shame tracking is clearer like some company's do. But overall a very good experience.”
Helpful Report
Posted 6 years ago
Beverley Fox
Unverified Reviewer
“They delivered on time and photo of flowers is close to that on site”
Helpful Report
Posted 6 years ago
Jo Forder
Verified Reviewer
“Easy to book on the website - good selection of flowers. Great notification of dispatch and delivery. Flowers looked great when delivered”
Helpful Report
Posted 6 years ago
Serenata Flowers is rated 3.4 based on 5,943 reviews
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