Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers are a high quality, delivered on time and good value.”

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Posted 6 years ago

“Have used Serenata flowers many times and have never been disappointed”

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Posted 6 years ago

“Excellent service and a lovely product. Delivered when they said it would be and I will certainly use again and recommend.”

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Posted 6 years ago

“No flowers delivered No special note delivered No one to speak to Very uncaring company Only good at taking your money”

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Posted 6 years ago

“did not make me happy I know it was valentines day bu t flowers did not arrive till nearly 7 oclock somebody banged on front door did not wait for a response dumped on front doorstep and left very poor service,”

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Posted 6 years ago

“Easy ordering process and flowers arrived on time to their destination, however upon receiving the Valentine’s Day flowers, my girlfriend open the box to discover that half the roses had already perished and even the roses that hadn’t were already discoloured and dying. Not what I was expecting after what I’d paid. Will not be using again. Disappointing”

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Posted 6 years ago

“Flowers were delivered in great condition and my other half loved them :) :)”

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Posted 6 years ago

“It was for my husband for valentines day..The flowers were fresh and delivery was on timee..He was a happy chappyy☺️☺️ Thankyou Serenta flowerss👍🏻👍🏻”

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Posted 6 years ago

“One knock on the door and before my wife could even answer was dumped on the door step. Also flowers looked a little tired”

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Posted 6 years ago

“Did what it said on the tin.first class.”

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Posted 6 years ago

“Valentines delivery. Flowers were fantastic and well received. Received email confirming delivery.”

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Posted 6 years ago

“Very good service.”

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Posted 6 years ago

“delivered on time”

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Posted 6 years ago

“Arrived in time, good quality flowers.”

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Posted 6 years ago

“Fab service at very short notice, flowers were beautiful. Definitely recommend”

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Posted 6 years ago

“Delivery time and quality of the flowers were outstanding.”

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Posted 6 years ago

“Half of the flowers were dying & the petals started falling off a hour after taking out the box”

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Posted 6 years ago

“5 star service oroduct was first class”

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Posted 6 years ago

“Must say first time have used you guys brilliant service and fair price would use again”

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Posted 6 years ago

“My partner was overwhelmed and extremely pleased with the roses I purchased from serenata flowers! They’ve opened up and look stunning! I recommend and most definitely will use you guys again. My emails were replied back to very quickly and was delivered well within the expected time slot and on Valentine’s Day. Thank you for an amazing service xoxo”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews