Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy each time I've used them”

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Posted 6 years ago

“A beautiful bunch of flowers, delivered on time and at a good price. What more can you ask for?”

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Posted 6 years ago

“Delivered on time and flowers as described”

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Posted 6 years ago

“Next day delivery on a Sunday. Good quality flowers, well presented.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“First time using Serenata and certainly not the last. A great choice of flowers & gifts, free next day delivery and great communication. Bouquet bought for my Aunts birthday, her opinion was they were gorgeous. Top job Serentana.”

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Posted 6 years ago

“The flowers were for a friends birthday and she was very happy with them UNFORTUNATELY... the flowers were left on her doorstep, so someone could have easily picked them up and walked off with them... luckily her husband came home and found them. Perhaps the delivery driver could leave them with a next door neighbor... worth a thought!!”

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Posted 6 years ago

“Amazing flowers and amazing service every time. My go-to florist, especially now I live in Hong Kong and can’t go and buy my own. I know the quality will be great and arrive on time for the occasion! Thank you so much!!”

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Posted 6 years ago

“My mum absolutely loved them. Everyone comments about how beautiful they are”

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Posted 6 years ago

“Bought on Saturday morning, to send to my mother-in-law who had just come out of hospital, and they arrived the next day, which was the Sunday morning. She said the flowers were beautiful, thank you very much Serenata Flowers.”

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Posted 6 years ago

“Really easy to order and pay, great varieties ,mum was really happy with her flowers Thankyou”

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Posted 6 years ago

“Excellent thank you. My friends loved their beautiful flowers”

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Posted 6 years ago

“Ordering was easy. Email contact when needed. 1..to confirm order 2...to confirm out for delivery 3...to confirm once delivered. Were a Birthday gift recipient was vwry pleased and flowers very fresh and Beautiful”

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Posted 6 years ago

“I bought flowers for my Mum's Birthday this time ,I have not seen them myself ,but she phoned to say they were absolutely lovely ,the flowers I bought this time were the twilight bouquet I ordered the largest this time and she said she could not believe how many there were, I have ordered a few times before and will always use Serenata Flowers Thank you so much p.s they always last at least two weeks or more because of being in bud which is really good too very happy”

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Posted 6 years ago

“Easy to use website, I liked that I got a message to say they had been delivered - my sister (who I sent them to) was slow to let me know she had received them!!! She is really pleased with the flowers - I would certainly use you again and recommend you”

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Posted 6 years ago

“Very satisfied.”

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Posted 6 years ago

“Easy ordering, constant contact throughout, haven't seen the flowers but the recipient seemed pleased. Would definitely use Serenata again. 😊😊”

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Posted 6 years ago

“A bright lovely bouquet of flowers Delivered on time will continue to order from you..”

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Posted 6 years ago

“The first bouquet I sent, the flowers were not as advertised. Not the quantity and the quality of the roses, so I complained and they sent out another bouquet the following day no quibble. Well done to them to make the customer feel appreciated and put the matter right on the spot. I would definitely use them again.”

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Posted 6 years ago

“Perfect service. Fast delivery, excellent customer service - cannot fault. Wouldn’t use anyone else.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews