Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellant service and good product”

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Posted 6 years ago

“Very disappointed, I paid nearly £50 for flowers for my mum & dad 40th wedding anniversary and I would have been better getting them from a garage !!! They had been smashed about by the courier so the very few stems that were in the box were broken . Would never buy from them again .”

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Posted 6 years ago

“Recipient was delighted, quick delivery and being kept informed was a bonus. Will,definitely use you again.”

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Posted 6 years ago

“The flowers and the delivery were without complaint. Thank you!”

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Posted 6 years ago

“Great quality, delivery as expected. Would definitely use again”

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Posted 6 years ago

“I ordered for a friend who had just received some bad news. They arrived as requested the next day and I had a message to say that they had bought a tear to her eyes as they were so beautiful. The website is easy to use and they were very reasonably priced so overall I'm very happy.”

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Posted 6 years ago

“They made my sister-in-law very happy when they delivered the flowers I had ordered for her.”

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Posted 6 years ago

“Delivered what I wanted on time and at a reasonable price”

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Posted 6 years ago

“We ordered flowers from your website from here in New Zealand to be delivered to Oxfordshire London. We were delighted to receive notification that the flowers have been despatched, then another message that they had been delivered. The recipients were delighted to receive our flowers on their 60th wedding anniversary. Thanks so much Serenata.”

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Posted 6 years ago

“Such beautiful flowers, different from the norm.”

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Posted 6 years ago

“always deliver on time.”

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Posted 6 years ago

“They made a special person very close to me happy at a very hard time. Beautiful flowers 💐 at excellent prices, excellent service once again from Serenata. Thank you”

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Posted 6 years ago

“Very prompt delivery. Ordered a plant the night before and it was delivered at lunchtime the following day. Excellent quality and brilliant customer service. Highly recommended.”

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Posted 6 years ago

“My sister and brother in law are delighted with their flowers. I was most impressed by your efficiency, very prompt service and in keeping me informed throughout the day. Thank you very much.”

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Posted 6 years ago

“Made my wife happy !!! Not often she gets surprises. But this one was lovely. So I feel chuffed with my choice. Thank you.”

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Posted 6 years ago

“Excellent service and very good value for money.”

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Posted 6 years ago

“My sister in law was delighted with this bouquet (Aztec Sun) and loved the colours.”

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Posted 6 years ago

“Excellent fresh flowers well packed and delivered on time.”

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Posted 6 years ago

“Unfortunately had to cancel my order but no problems with getting a refund. very polite and professional service thank you.”

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Posted 6 years ago

“Prompt and efficient service.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews