Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery - full contact throughout the process and a very happy recipient!!”

Helpful Report

Posted 6 years ago

“Two bouquets delighted recipients.....beautifully wrapped selection...thank you very much! I will certainly be using you again!”

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Posted 6 years ago

“It was easy to make the arrangements from Canada. Prices were good. I liked the fact that you were told when they had been dispatched and delivered. Niece said they were lovely. Thank you!”

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Posted 6 years ago

“Delivered when they said they would and recipient delighted with the flowers.”

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Posted 6 years ago

“Very efficient online ordering system and easy to use. Loved the e-mail updates I received keeping me informed of progress of my order and delivery. Ordered flowers for my best friend as an Easter surprise and she was so touched to receive them. I ordered letterbox flowers. My friend sent me a picture of them and they are beautiful. I can't wait to order more flowers from Serenata Flowers. Well done to everyone on the team.”

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Posted 6 years ago

“I’ll never use 1800 flowers or teleflora ever again. These guys are so much better, easy ordering, prompt delivery and great customer service. Haven’t had any feedback about the actual flowers though.”

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Posted 6 years ago

“Beautiful flowers, delivered as promised on time! Very pleased with assortment of flowers on offer, altogether happy I chose this company! Will use again!”

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Posted 6 years ago

“Very efficient in informing you of the whole purchase delivery. Flowers arrived as stated and my friend was very pleased. I would recommend and use again.”

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Posted 6 years ago

“Very fast delivery”

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Posted 6 years ago

“The website was easy to use and it was clear what I was getting. It was very reasonably priced. The company emailed me keeping me informed of the progress of my order. The flowers were for a member of my family that is unwell and there was an appropriate card. In my thank you from her she said the flowers were beautiful although I have not seen them myself. I will definitely use this site again.”

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Posted 6 years ago

“Excellent service from start to finish and the recipient was absolutely over the moon with her gift”

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Posted 6 years ago

“Flowers were lovely but turned way too late!! My partner was ill and came to stay at my house, so by the time we left her house, they still had not turned up!! She won’t actually get to see them until Monday 2nd April!! Very poor delivery service and will not purchase flowers from here again.”

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Posted 6 years ago

“The flowers made someone else happy this makes me happy 😁”

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Posted 6 years ago

“Terrible experience. Flowers did not look fresh and the bouquet barely had any flowers despite spending £35! Will not be using this vendor again.”

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Posted 6 years ago

“Easy to order. Good prices. Good choice. Free delivery next day. Flowers delivered promptly. Nice flowers!”

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Posted 6 years ago

“I ordered an expensive arrangement for my mother. I requested that the courier show some patience as it takes time for someone in her nineties to get up out of a chair and get to the phone. Although my mother answered the intercom system when it buzzed no one responded to her query. An hour later an honest and very kind passer-by alerted my mother to the presence of a box on the front step of a large block of flats on a very busy main street. Would I have received a refund if the gift had been stolen? A complaint made to Serenata about the courier's behaviour led to the response that they have no control over the couriers and they, the couriers, do not have to honour any request made by the person who ordered the flowers. Why, then, do Serenata offer a personal delivery service if they have a) no control over the behaviour of the couriers they use or b) offer a decent apology both to the recipient or the purchaser. Whilst the flowers were beautiful, greatly appreciated by my mother and were worth what I paid, I consider both of us lucky that she got them at all - and only because someone was kind enough to do the job the courier is being paid to do. I won't be using Seranata again.”

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Posted 6 years ago

“Easy order. Good choice and good price.”

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Posted 6 years ago

“Such fabulous service & I absolutely love the emails regarding chauffeurs etc makes me smile😊 Thank you”

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Posted 6 years ago

“It was very easy to use and quick delivery unsure what the flowers were like as I haven’t heard back from the recipient...”

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Posted 6 years ago

“Great service as usual”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews