Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were delivered on time, and my sister thought they were a lovely surprise, and to my surprise the right flowers were delivered, always wonder whether the flowers you order online are the ones that get delivered, and to my surprise they were.”

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Posted 6 years ago

“I'm in Australia and sent flowers to my mum on her birthday, the service was excellant, keeping me updated with funny info and the flowers gorgeous. Thank you definately will use again🤗”

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Posted 6 years ago

“After delivery, the recipient contacted me to say that the bouquet was beautiful and was like a breath of spring in the house. The emails informing me of despatch and delivery were humorous and accurate. Thank you very much Serenata Flowers.”

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Posted 6 years ago

“Whoever I send the flowers to, my mum mainly or my sister, they are always very pleased width them without fail.”

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Posted 6 years ago

“I'm from Brazil and sent flowers to my girlfriend, that is living in the UK. The service was really efficient and organized. Thank you!”

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Posted 6 years ago

“I ordered the Blue Dendrobiums for my partner and he loved them! Arrived right on time for his birthday. They were in perfect condition, not crushed or half-dead thank god. Totally recommend!”

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Posted 6 years ago

“cant fault the flowers still very good after week and smell wonderful delivered when they said well boxed.”

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Posted 6 years ago

“The flowers and Card are lovely and arrived on time before 10.30am. The one issue I have was as no one was available to sign for them they were put in a safe place. It would have been helpful if a card had been left stating where they had been left. They were a birthday present and I had to email you late afternoon, feeling rather annoyed as it seemed as they hadn’t been delivered to find out where they were. Apart from that all was great”

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Posted 6 years ago

“Easy order process and fast delivery of quality product - faultless”

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Posted 6 years ago

“Recipients of flowers were delighted with’beautiful bouquets’. So I’m pleased and delighted with you!”

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Posted 6 years ago

“The deliver arrived on time however the bouquet was a little disappointing not nearly as full as picture. My mum loved though so i guess that's only thing that matters”

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Posted 6 years ago

“Very professional service, delivered on time and the flowers were excellent. Will definitely use your service again. Many Thanks”

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Posted 6 years ago

“Just had a call from my brother. The Roses I sent for their Golden wedding were beautiful and very much appreciated. This is the first time I have used Serenata and will do so again. Thank you”

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Posted 6 years ago

“they processed my order twice and then refused to refund me for one of the orders. Appalling customer service when I got in touch will never use this service again.”

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Posted 6 years ago

“The flowers that I sent from you arrived in a very timely fashion to my friend and cheered her up at a very sad time. Thank you”

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Posted 6 years ago

“Flowers were great, just a little small for 55GBP. Delivery, everything else was great. So high quality not great value for money.”

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Posted 6 years ago

“So sad to see when I arrived at Mums that white roses within bouquet were brown and wilting. Ordered these as working till 19:00on her 70th. Such a huge disappointment.”

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Posted 6 years ago

“I chose 2 bouquets that i felt represented what the other person would have loved to receive and being it was purchased as my own choices of 'Sympathy' bouquets, rather than the choices on offer, i was still thrilled to say the recipients ( husband & daughter of the deceased) adored & appreciated them both very much. They did text a picture to me and i was happy with the bouquet too. Beautiful.”

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Posted 6 years ago

“Lovely flowers delivered promptly”

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Posted 6 years ago

“first time i have used Serenata Flowers. I bought flowers for my mothers birthday. dilevered on time and my mum is so pleased with them.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews