Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service, super friendly witty emails. Oh & the flowers were gorgeous. Will use again”

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Posted 6 years ago

“Your flowers were received on time. Very impressed no charge for delivery delivered on a sunday. Would definitely use you again thank you for making my friend very happy”

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Posted 6 years ago

“I am so pleased you asked for feed back - I found the whole buying experience a pleasure, easy to use web site, excellent choice of flowers, delivered at a perfect time and very pleased recipient - what more can I say except I shall use again and recommend to all. Thank you.”

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Posted 6 years ago

“The delivery was totally hassle free. I ordered late in the day on Saturday for a delivery on Sunday, and to be honest, I wasn't hopeful of the delivery being successful with such short lead time. I was very wrong and the delivery was safely with the recipient on the Sunday as requested. The bouquet is gorgeous and loads of the flowers are still in bud, right on the verge of blooming.”

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Posted 6 years ago

“Beautiful flowers delivered promptly next day even though order was only placed the day before - great selection of flowers, cards and add on gifts to choose from- thank you for a wonderful service which I will definitely be using again and again and ...”

Serenata Flowers 5 star review on 6th February 2018

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Posted 6 years ago

“Website easy to use, delivery next day was no problem though ordered late in afternoon. Recipient was very pleased with the quality of flowers recieved”

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Posted 6 years ago

“The flowers were delivered in time and were as expected. Couldn't ask for anything more,”

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Posted 6 years ago

“beautiful flowers lovely service great communications”

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Posted 6 years ago

“Beautiful flowers delivery next day, what more could I ask!!”

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Posted 6 years ago

“Beautiful flowers, delivered on time”

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Posted 6 years ago

“Serenata delivered beautiful flowers to my sister for her birthday. She was thrilled with them. They provided an excellent service and emailed me when they were going to be delivered and on receipt.”

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Posted 6 years ago

“I ordered flowers from Australia, sight unseen. They were lovely, just like the picture and were delivered within the stated timeframe. Very happy customer :)”

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Posted 6 years ago

“Free delivery and prompt response. Thanks.”

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Posted 6 years ago

“Easy to order. Quick delivery and absolutely beautiful flowers. Will deffinatly buy from you again and highly recommend to anyone else .”

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Posted 6 years ago

“I'm usually reluctant to order things on line but can honestly say that I am so happy with the service I received. Love the fact that you guys keep one updated via email as to the delivery of the parcel. My sister loved her hamper so much. Atleast I could make her birthday special even with me being miles away :-) Will definitely make use of your services again. Need to order gifts for my nephews in the near future.”

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Posted 6 years ago

“The flowers were for my mum and they made her smile, so very happy with Serenata flowers, I will deffinatly use them again.”

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Posted 6 years ago

“I bought a sympathy bouquet from abroad. Using the website was easy, delivery prompt and the recipient posted pics of the bouquet on Facebook and the bouquet looked exactly like the photo I chose on your website. So I'm a happy bunny.”

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Posted 6 years ago

“Flowers were fresh and arrived on time delighting my Mum for her 89th birthday. a great big thank you!”

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Posted 6 years ago

“the flowers made someone else happy”

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Posted 6 years ago

“Amazingly fast next day delivery. Great quality flowers. Couldn’t ask for anymore!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews