Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my mum's birthday, but they arrived at 9:30pm. The flowers were lovely, but what's the point if they didn't even arrive during the day while we were celebrating? Quite disappointed overall, since I have used the services of Serenata Flowers before and have not had such a problem.”

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Posted 7 years ago

“Nice flowers and delivered on time with no issues, however was expecting them to be fresher.”

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Posted 7 years ago

“To be honest I was a bit disappointed, the flowers won't last delivered Thursday and by Saturday most looking well past their best 😐”

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Posted 7 years ago

“I did order flowers from you I wasn't happy with them the just look like a bunch of flowers from a garage”

Serenata Flowers 3 star review on 17th September 2017

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Posted 7 years ago

“Recipient was very happy with the flowers, said they were very fresh (not sure if they were just being polite). Unfortunately I had bought them for the opening night if her play and they didn't get delivered until after she had left for the theatre so was a bit of a waste of time!!”

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Posted 7 years ago

“Flowers are nice but the amount you get is poor, there was too many budget flowers in bunch and not enough nicer flowers in bunch, the bunch was not worth the price I paid, wouldn't order again”

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Posted 7 years ago

“Pretty flowers there's just didn't seem many. I saw a photo from the recipient and was a bit disappointed. Perhaps the delivery costs are high.”

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Posted 7 years ago

“Fabulously easy to see all the flowers to order with a smooth purchase and great comms. the recipient was so happy. There is a but - I saw the basket a two days later and it was not like the picture. The flowers were much smaller and not so tall. The small roses were withering as they didn't seem able to take water from the oasis so this rather spoilt the display. It was my first order, this has not put me off using Seranta again but I am disappointed and would perhaps stick with a bunch for a vase not a basket.”

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Posted 7 years ago

“The rose plant was lovely when it did arrive it would have been great if it had arrived on the right day.”

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Posted 7 years ago

“Fast delivery. The flowers looked an acceptable quality, not as great as I'd hoped though. I was very disappointed that there was no card in the flowers so my friend had no idea who had sent them and the sentiment behind sending the flowers was lost completely. Not sure I'd use a this company again.”

Helpful Report

Posted 7 years ago

“Flowers arrived on time, minimal presentation in a box no ribbon or fuss. Following day roses wilted and lilies still unopened. Complained and told to send photos- could not view photos from IPad, very strange. After 1 day to-ing and fro- ing company agreed to replace flowers. Lillies beautiful, now in full glory. Replacement arrived on time but roses not pristine, seen better in a mini- market.”

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Posted 7 years ago

“Flowers were delivered as expected and inexpensive. Great customer service response. However, I did not like the flowers being prepackaged and had to be arranged once delivered. Also, I could not cancel my order when I decided I changed my mind.”

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Posted 7 years ago

“the flowers were lovely but the courier was poor. they said they tried to deliver, yet there were 4 people at home, 3 days later they sais they could not locate the property. days later they left the gift out by the car in the pouring rain in full view to all passing. very lucky it wasn't stolen,”

Helpful Report

Posted 7 years ago

“Easy to order, and select options. Quality of the ballon and teddy bear were great value. However the flowers themselves were a bit dissapointing. Mould was present on one of the stems and 2 stems were wilted. About half the flowers went on the compost heap. The cheap supermarket flowers my sister bought for the occasion were much better looking, and a lot cheaper.”

Helpful Report

Posted 7 years ago

“I'm not sure if the flowers left the store in the condition they arrived in. But some flowers had snapped/broken and had come loose from bunch on delivery. Was disappointed. Have used the service before and been very happy”

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Posted 7 years ago

“Delivery on time but...with no ticket. And the ticket is the most important sometimes”

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Posted 7 years ago

“I bought the flowers for my Aunts birthday and she thought they were lovely but I was disappointed with the size of the basket of flowers.”

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Posted 7 years ago

“""Arrived without card and message to say who the flowers were from even though I had clearly written message to be attached, recipient had to contact serenata who in turn e mailed me to contact sister-in-law to let her know it was me who sent them! what a rigmarole! !”

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Posted 7 years ago

“Delivered PM on day requested. A few stems snapped and some heads hanging off. Paid extra for more stems, but bouquet didn't look very impressive.”

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Posted 7 years ago

“The flowers arrived on time and I'm told they were beautiful however the card was inappropriate and not what I chose.It was for a bereavement for a funeral and the card was a a picture of two people kissing saying soulmates on the front not very appropriate for a dead father!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews