Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, professionally arranged flowers , would use again”

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Posted 6 years ago

“Really lovely flowers thank you”

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Posted 6 years ago

“Decided day before my mother's birthday to send flowers as a little extra something, I had scanned other online florists but Serenata was good value and able to deliver next day (a sunday) which other florist could not do even though they say next day delivery. Had an email to inform me it was being made and then another to say it was delivered all within 24 hours. A very happy customer and Mother!”

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Posted 6 years ago

“I ordered these flowers from Newcastle upon Tyne to be delivered to Stourbridge in the West Midlands as I was not able to attend my cousins funeral, I got some feedback from a relative about the wreath she said the flowers were beautiful. Thanks Serenata”

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Posted 6 years ago

“100% positive!!!!!!”

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Posted 6 years ago

“Order straightforward and easy and delivered promptly on a Sunday!”

Serenata Flowers 5 star review on 25th June 2018

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Posted 6 years ago

“Lovely flowers my niece was very pleased and they did arrive on time, and when they said they would. I was also kept in touch with a email saying they had been delivered. They were good quality and price, I will definitely use again unlike the last ones who did not deliver my sisters funeral flowers at all. Unforgivable.”

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Posted 6 years ago

“Best flowers in Eastbourne! Best support! Thanks for perfect delivery!”

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Posted 6 years ago

“Excellant service and good product”

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Posted 6 years ago

“Recipient was delighted, quick delivery and being kept informed was a bonus. Will,definitely use you again.”

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Posted 6 years ago

“The flowers and the delivery were without complaint. Thank you!”

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Posted 6 years ago

“Great quality, delivery as expected. Would definitely use again”

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Posted 6 years ago

“I ordered for a friend who had just received some bad news. They arrived as requested the next day and I had a message to say that they had bought a tear to her eyes as they were so beautiful. The website is easy to use and they were very reasonably priced so overall I'm very happy.”

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Posted 6 years ago

“They made my sister-in-law very happy when they delivered the flowers I had ordered for her.”

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Posted 6 years ago

“Delivered what I wanted on time and at a reasonable price”

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Posted 6 years ago

“We ordered flowers from your website from here in New Zealand to be delivered to Oxfordshire London. We were delighted to receive notification that the flowers have been despatched, then another message that they had been delivered. The recipients were delighted to receive our flowers on their 60th wedding anniversary. Thanks so much Serenata.”

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Posted 6 years ago

“Such beautiful flowers, different from the norm.”

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Posted 6 years ago

“always deliver on time.”

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Posted 6 years ago

“They made a special person very close to me happy at a very hard time. Beautiful flowers 💐 at excellent prices, excellent service once again from Serenata. Thank you”

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Posted 6 years ago

“Very prompt delivery. Ordered a plant the night before and it was delivered at lunchtime the following day. Excellent quality and brilliant customer service. Highly recommended.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews