Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rose Had wilted after one Day!”

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Posted 6 years ago

“Flowers arrived on the correct day although giving a delivery time of 8am to 8pm is quite vague. Flowers looked great when they were delivered but 2 days later and they are almost dead. In my opinion these were expensive flowers and to go in the bin after 3 days is really poor.”

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Posted 6 years ago

“Really good service, quick, reliable and easy.”

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Posted 6 years ago

“Beautiful flowers,delivered when stated.”

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Posted 6 years ago

“They keep you in the loop on the delivery so you know exactly when the flowers will be delivered or when there is a problem or not, which I find very useful.”

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Posted 6 years ago

“Flowers arrived on time but with no notification as to who sent them.was expected to pay £3 more for a card which is normally included.”

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Posted 6 years ago

“How can you give delivery slot 9am-9pm with todays technology?? Very late delivery. Flowers weren't fresh. The only next day the orchids were falling down. Picture showed 7 branches in a pack, only received 5.”

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Posted 6 years ago

“The package arrived 1 day earlier... I was not to happy. Please keep in mind the delivery date!!!”

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Posted 6 years ago

“Delivered on time. Person very happy with them. Great. Thank you.”

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Posted 6 years ago

“Arrived when promised on possibly the busiest flower day of the year. Wife well chuffed with the quality. Many thanks”

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Posted 6 years ago

“By having beautiful flowers and also other things you can order for the one who has his birthday. Delivery is as promised.”

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Posted 6 years ago

“Beautiful arrangements as well as variety of choice. Reasonaby priced and great free delivery service.”

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Posted 6 years ago

“Recipient was ^over the moon` with the flowers. Great value & service promised was delivered promptly.”

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Posted 6 years ago

“Flowers were sent as a Valentine present.”

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Posted 6 years ago

“delivered perfectly same day”

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Posted 6 years ago

“I ordered my flowers on the Wednesday morning and the following morning they were there for my friend in Scotland for her birthday and the flowers were gorgeous. would thoroughly recommend this company and I shall be using them again in the near future.”

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Posted 6 years ago

“Hi there! I am very glad that you're able to deliver my order timely.”

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Posted 6 years ago

“Delivery for Valentines Day roses (to a business address) arrived in good time despite delivery being between 8am and 9pm. There was no guarantee that the flowers would be delivered during the business hours but it happened at around 2pm that day. Great service and good value for money (compared to other leading brands). Would recommend to anyone!”

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Posted 6 years ago

“Nice Flowers and Fast delivery”

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Posted 6 years ago

“Arrived in great time and was left as stated in the instructions. However, flowers did not look 'fresh' or rather they looked a few days old which was a little disappointing as they were a valentines gift.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews