Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,951 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time. Beautiful flowers. Last well.”

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Posted 6 years ago

“You were on time, everything I had ordered arrived, and the friend I sent the flowers to was delighted. Thank you”

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Posted 6 years ago

“I had a constant track of the courier - I am in a long distance relationship so sending flowers is the only way I could get some to her :)”

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Posted 6 years ago

“Brilliant service. Flowers arrived in perfect condition, on time and I was kept informed of progress throughout the process. I have both received and sent flowers from Serenata and cannot fault any part of the service”

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Posted 6 years ago

“The whole service was excellent, the flowers, price and packaging. I would highly recommend Serenata fliers and will definitely use them again”

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Posted 6 years ago

“The flowers looked lovely and the wife loved them. Delivery was good to. Shame tracking is clearer like some company's do. But overall a very good experience.”

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Posted 6 years ago

“They delivered on time and photo of flowers is close to that on site”

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Posted 6 years ago

“Easy to book on the website - good selection of flowers. Great notification of dispatch and delivery. Flowers looked great when delivered”

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Posted 6 years ago

“The flowers were beautiful, and they were delivered in time for Mums Birthday. Unfortunately, she didn't know who they were from as there was no card. If that was my fault for not filling in the order correctly so be it, but I think Serenata should have some way of checking with the customer before the flowers are sent with no notification of who has sent them. Also, I was not given the chance to revise my order before it seemed to whizz off. I would have chosen a different day for sending as the flowers arrived 3 days before her Birthday. It may be that I clicked too quickly. But a lot of web sites ask you if you are sure before clicking "confirm"”

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Posted 6 years ago

“These flowers were sent to a friend who had just lost her husband. She was very touched with them”

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Posted 6 years ago

“Excellent quality with explicit instructions to maximise the look and longevity of the display”

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Posted 6 years ago

“very quick at responding excellent service and fantastic prices”

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Posted 6 years ago

“Great service, arrived the next morning.”

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Posted 6 years ago

“Easy to use website. Great selection. Love the fact that I receive notification of delivery. Recommend to everyone I know! Thank you”

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Posted 6 years ago

“Great service - very fast. My friend loved the flowers.”

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Posted 6 years ago

“Always lovely flowers and very reliable.”

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Posted 6 years ago

“Highly recommend well worth the money and delivery was very quick!!”

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Posted 6 years ago

“Good price and Sunday delivery.”

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Posted 6 years ago

“Lovely fresh flowers, nicely presented and arrived on time!”

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Posted 6 years ago

“Easy to place order,can track the order.Delivered on time and the flowers where lovely.Ordering from Australia you are never sure of a good service but Serenata Flowers always provide a first class service.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,951 reviews