Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered these on Good Friday, both orders were received the next day, both receipients were very pleased with the quality of their flowers. I am very pleased with this companies good service, will use them again, and recommend them to others. Thank you”

Helpful Report

Posted 6 years ago

“Person received flowers and loved them”

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Posted 6 years ago

“placed order on Thursday to be delivered on saterday arrived on time as promised wwill be using them again in future thank for your service dan Donnelly”

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Posted 6 years ago

“Easy website so quick to order. Free delivery which is good. Price was good too. Delivery meant to be between 8am and 8om but the flowers were not delivered until gone 9pm, quite late.”

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Posted 6 years ago

“The delivery arrived as expected but when my mum unwrapped her flowers two of the roses were very mouldy on the petals and had to be thrown away. We tried to send a complaint through the website but Serenata do not accept complaints without pictures to support and mum had already binned the flowers as they were prey bad before we knew a picture was required. Won't be ordering from them again.”

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Posted 6 years ago

“Birthday present for best friend, less than 24 hours flowers browning and wilting, Terrible.”

Serenata Flowers 1 star review on 1st April 2018

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Posted 6 years ago

“Beautiful flower basket. My mum loved them”

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Posted 6 years ago

“Was delivered as promised and my auntie who received them was extremely pleased with them and said they were beautiful”

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Posted 6 years ago

“I sent some Easter flowers to my mother and she says they arrived in perfect condition and made a beautiful display.”

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Posted 6 years ago

“Easy to order good value & very well received.”

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Posted 6 years ago

“Updates on Delivery”

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Posted 6 years ago

“Prompt service. Lovely quality flowers”

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Posted 6 years ago

“They are beautiful and last a long time.”

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Posted 6 years ago

“My sister was very pleased with her flowers,she was surprised and they look beautiful.”

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Posted 6 years ago

“I was promised a delivery of the flowers on 31st March. The flowers did not arrive”

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Posted 6 years ago

“Thank you so much for your quick and easy ordering process. I ordered the arrangement the day before and had email confirmation straight away and when they were delivered. My sister was delighted with the flowers and very happy. I will definitely use Serenata Flowers again. Thank you.”

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Posted 6 years ago

“I ordered my flowers to be delivered For Saturday 31 March for a very ill lady. I’ve just rung her today 1 April and she has not received my flowers. How disappointed I am!”

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Posted 6 years ago

“Delivered when promised and flowers beautiful and fresh. Recipient loved them”

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Posted 6 years ago

“Have not seen flowers delivered to 2 friends but both have called to say the flowers were beautiful and they were delighted with them. Both arrangements were delivered on the day requested. Thank you.”

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Posted 6 years ago

“The flowers never arrived and no one will explain why Will never ever use this company again”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews