Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reciperant was very happy with both her flowers and birthday cake.”

Helpful Report

Posted 6 years ago

“Wow on all counts. An easy to use website...that worked! Delivery when expected with cute emails informing you of your order and delivery status. Value for money and amazing flowers!”

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Posted 6 years ago

“Beautiful flowers, delivered on time, value for money”

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Posted 6 years ago

“Excellent reliable service”

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Posted 6 years ago

“Excellent service and beautiful flowers. Thank you”

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Posted 6 years ago

“The website was very easy to navigate, had a great selection to choose from and made ordering very easy. I really appreciated the email updates, they took away all the worry of sending flowers internationally. The arrangement was beautiful and made someone special very happy...and that made me happy!”

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Posted 6 years ago

“Thank you for your professional performance . I enjoyed your website it was easy and very helpful and your ordering arrangements was excellent. Be sure i will refer to Others and I will be ordering again. Thanks to all staffs. Frank”

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Posted 6 years ago

“The whole package was ideal, something for everyone.”

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Posted 6 years ago

“Very good service,and liked how they kept me informed of there progress,overall excellant service.”

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Posted 6 years ago

“Never ordered flowers online so I was very nevious, but I had nothing to worry about, the site was easy to make an order, delivery as prompt and with beautiful results very happy and will order from hear again 😊 thank u”

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Posted 6 years ago

“The order was simple and easy with fast delivery. I was kept informed of the delivery process right up to the flowers being delivered. Excellent service! Thank you.”

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Posted 6 years ago

“EASY TO USE WEB ORDERING. DELIVERED AS PROMISED. NO CHARGE FOR DELIVERY.. BEAUTIFUL FLOWERS EXACTLY AS SHOWN IN PICTURE VERY SATISFIED CUSTOMER THANK YOU”

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Posted 6 years ago

“Flowers were beautiful and made my wife's day. She is from Australia visiting daughter in UK.”

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Posted 6 years ago

“Thank you for delivering flowers to my cousin and his family after my Aunty passed away. They arrived on time, having organised the delivery from Darwin Australia online, I was very happy with the service, and the flowers looked gorgeous.”

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Posted 6 years ago

“I went these flowers from Australia to my friend in England, after my mistake you helped rectify it immediately and my friend received them the day of her birthday and was really thrilled with them, i would definetly use you again thank you so much.”

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Posted 6 years ago

“Excellent prompt service”

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Posted 6 years ago

“Updates on delivery and also the receiptiant loved the flowers.”

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Posted 6 years ago

“Perfect! Ordered flowers and balloons for my mother. Needed to send her a message urgently. The flowers, ordered in the evening, arrived the following day. Ample room on the card to write a longish message. An online chat with someone from Serenata, in case of any queries, is really helpful and useful... Feel less like a faceless customer. Just one thought, but not intended to be a negative thought, I was looking for plain, coloured balloons; would they be a good sell?”

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Posted 6 years ago

“Excellent! Ordered flowers which were delivered on the day requested to a very pleased friend who reported they were gorgeous.”

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Posted 6 years ago

“A very easy ordering process, notified when flowers were shipped and then subsequently delivered.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews