Serenata Flowers Reviews

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advised when flowers picked up by Courier, advised when delivered which was great because I live in a different country from where the flowers were delivered. Delivered on the date stated. My friend sent me a photograph of the flowers they looked lovely and she was very pleased with them.”

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Posted 6 years ago

“I used Serenta Flowers for a work colleague, the website was easy to use and the flowers arrived the next day. The blooms were very healthy and lasted over a week, I was happy as was my work colleague and I will definitely use Serenata Flowers again.”

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Posted 6 years ago

“Excellent and efficient service and a wide selection to choose from to suit all occasions & budgets. Would use again”

Serenata Flowers 4 star review on 26th February 2018

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Posted 6 years ago

“Easy to order, quick delivery, beautiful flowers, reasonably priced”

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Posted 6 years ago

“The flowers l sent my friend looked fantastic”

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Posted 6 years ago

“Excellent and efficient service and not expensive. Would use again.”

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Posted 6 years ago

“I have used the service twice now and I have been kept informed from ordering to the flowers being delivered. Both times I have been contacted by the recipient that the flowers were beautiful. I did not buy the largest and most expensive either! One bouquette was in the South of England and the second in the North of England.”

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Posted 6 years ago

“Very easy to order and I love that they let you know when the delivery has been made.”

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Posted 6 years ago

“Nice looking bouquet, good price and hopefully recipient was happy.”

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Posted 6 years ago

“Service was great; delivery updates were amusing as was the card enclosed with the flowers sent to a friend.”

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Posted 6 years ago

“Both recipients received their flowers on the right days and were delighted with their gifts. They even sent me photos thanking me for their surprises as they are going through a tough time at the moment. Brought smiles to their faces and tears to their eyes. Thank you x”

Serenata Flowers 5 star review on 26th February 2018

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Posted 6 years ago

“Very easy transaction excellent value speedy delivery”

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Posted 6 years ago

“Fast efficient delivery of great floral displays”

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Posted 6 years ago

“Always delivered on time fresh and well presented,”

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Posted 6 years ago

“Quick and easy to use. Flower and vase were much appreciated. Kept up to date as to delivery. Very efficient.”

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Posted 6 years ago

“The reviews on this company were great, that's the reason I used them. I have to say all the reviews were totally justified! The flowers I chose were for a retirement and they were beautiful! For 24.99 with free delivery they are the best I have used in a long time, and the lady who received them was delighted with them! \definitely use this company again.”

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Posted 6 years ago

“my daughter in law was over the moon with her flowers. Beautiful fresh white roses and the darkest purple freedoms.”

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Posted 6 years ago

“very good service delivered on sunday....very pleased”

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Posted 6 years ago

“The bunch arrived at 8pm on my wifes birthday (too late) could have bought them myself on my way home from work. The bunch was also tiny!”

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Posted 6 years ago

“The ladies that received the flower said the flowers were beautiful this is my first time using Serenata and I will use again”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews