Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and beautiful flowers”

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Posted 7 years ago

“Excellent communications and updates, lovely flowers, easy to order - will definitely use again! Thanks”

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Posted 7 years ago

“Good flowers but they might have been better off re delivered to someone more worthy of them !”

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Posted 7 years ago

“They did all they said they would. Our client was happy.”

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Posted 7 years ago

“Easy to choose and order. Quick delivery. Recipient very happy with plant. Would use Serenata again. Sue, Sydney”

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Posted 7 years ago

“Prompt delivery, email updates when out for delivery and when delivered so I knew the recipient received them. Flowers were beautiful and lasted 2 weeks.”

Serenata Flowers 5 star review on 22nd January 2018

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Posted 7 years ago

“Deliver as promised - beautiful flowers”

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Posted 7 years ago

“Everything up to the point of delivery was spot on. Went downhill after that. I tried to track my order - this system did not work. Next day I was advised delivery attempt was refused. I knew this to be a lie. It transpired that delivery attempt was to the wrong address. This was not noticed until I had to repeat address - same as one given on original order I was offered a an upgrade of a more expensive order but seeing as I'd ordered a birthday cake at the same time I couldn't see the point so demanded my payment be returned, which I was told would happen in a few days. I do not recommend this supplier and would not use again. I am so disappointed and now have to explain to my cousin that I was not ignoring her special 70th birthday.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“First class delivery service and good quality product supplied in pristine condition.”

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Posted 7 years ago

“This bouquet is absolutely gorgeous. I ordered them on a special offer so well worth the money. They arrived the next day . Ordering was simple and efficient. Have used this company many times. The flower stems always arrive in liquid so are very fresh.”

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Posted 7 years ago

“Was pleased with the next day delivery however half of the flowers have died already.”

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Posted 7 years ago

“I didn’t see the flowers having them sent the family said they were lovely.”

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Posted 7 years ago

“Flowers arrived in poor condition and died two days after arrival.”

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Posted 7 years ago

“Excellent service, the best I have experiences in terms of being there on time and with the right flowers, I recommend for time, service and value for money”

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Posted 7 years ago

“Easy to order and liked the tracking facility. Flowers gorgeous and cheered up the received 100%.”

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Posted 7 years ago

“The recipient of the flowers I ordered said they were absolutely wonderful. I'm very pleased with the service I have received.”

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Posted 7 years ago

“Good customer service prompt and efficient! No idea what flowers looked like though!!”

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Posted 7 years ago

“My friend said the flowers were beautiful. They arrived on time.”

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Posted 7 years ago

“I ordered a beautiful heart for a close relatives funeral on 19/1/2018 two days ago. I am utterly devastated that at the crematorium it was not present with all other tributes to my loved one. It made a difficult time harder and embarrassed me as mine was missing. I checked my order details which were correct and paid extra for early delivery. I am currently grieving but when I am ready will investigate further and if neccesary take legal advice. Wish I had stayed with Interflora and will always regret using Serenata”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews