Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mum and Mother in law delighted with the flowers they were so fresh . Thank you for a fantastic service x”

Helpful Report

Posted 6 years ago

“Fab delivery on time so pleased”

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Posted 6 years ago

“Great quality and quick and reliable delivery”

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Posted 6 years ago

“Perfect for Mother’s Day gift. All so easy and mother thrilled. Thank you.”

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Posted 6 years ago

“Fantastic flowers delivered for Mother’s Day. My mum just loved them. Thank you”

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Posted 6 years ago

“Offered Sunday delivery when others did not. Nice flowers, delivered on time. Would recommend.”

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Posted 6 years ago

“Ordered two sets of flowers to be delivered on Mother's Day. Both arrived in good time and recipients were very pleased. I was notified both before and after delivering, including an hour long time slot for both which was very helpful. Reasonable price too so very pleased, thanks.”

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Posted 6 years ago

“The delivery was smooth it arrived early around 8:30am so mum woke up to her flowers. The bouquet was big, bright & had a good strong scent very happy as it made mum happy on mothers day. I would highly recommend Serenata flowers & I will use again So a very big Thank You for the great service and good quality flowers. A happy 1st time customer”

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Posted 6 years ago

“Delivered on Mothering Sunday. Such a beautiful bunch of flowers with many still in bud so should last a while and reasonably priced. My Mum was very happy. Thank you and I will definitely use Serenata Flowers again.”

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Posted 6 years ago

“Easy ordering, good delivery & recipient very pleased with flowers will definitely use again”

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Posted 6 years ago

“Beautiful flowers. Looked exactly as pictured. Delivered on time. I had one very happy Mum on Mother’s Day. Thank you Serenata!”

Serenata Flowers 5 star review on 12th March 2018

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Posted 6 years ago

“Super delivery, ordered Sat evening and still delivered on Sun for Mothers day! M&S or Waitrose were unable to do that! Will be using going forward!”

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Posted 6 years ago

“The flowers I ordered for my mother in law were absolutely lovely. She was over the moon. Thank you so much.”

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Posted 6 years ago

“Very easy to order online. Regular update on tracking and delivery. Very pleased with flowers, just as picture, bright and vibrant colours.”

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Posted 6 years ago

“I live overseas & was relying on the flowers to be perfect for my mum for Mother’s Day. She said they were stunning, beautifully & well packed & delivered on time. Thank you. Will use again. Oh yes & such a reasonable price”

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Posted 6 years ago

“THE FLOWERS I ORDERED ARRIVED ON TIME THE ARRANGEMENTS WERE AS THE PICTURES - BEAUTIFUL SERENTA HAVE A WONDERFUL RANGE FOR ALL OCCASIONS TO SUIT EVERYONE'S POCKET I WOULD HIGHLY RECOMMEND”

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Posted 6 years ago

“Very happy with the flowers that arrived thanks”

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Posted 6 years ago

“Very easy to order, good communication regarding delivery and my mum loved the flowers when they arrived. :-)”

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Posted 6 years ago

“Excellent prompt service. Flowers were in great condition and my mum was very pleased. Thanks”

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Posted 6 years ago

“Cheaper than competitors and the recipient was very pleased with flowers.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews