Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good bunch of flowers delived on time”

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Posted 6 years ago

“Fantastic flowers lasted nearly 6 weeks just received a second lot”

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Posted 6 years ago

“Amazing service, great communication, fast and free delivery”

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Posted 6 years ago

“2 orders both delivered on time and the flowers were beautiful thank you”

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Posted 6 years ago

“My daughter in law was absolutely delighted with the unusual flowers.”

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Posted 6 years ago

“Was delivered as per advised time and bouquet was perfectly presented Will definitely be using again”

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Posted 6 years ago

“Always very good on the communication and delivery is prompt and very efficient. Always recommend their service.”

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Posted 6 years ago

“I've used Serenata for years as I routinely work away from home. I've only once ever had a problem with a delivery (delivery broke the vase dropping the flowers over a wall) and they more than compensated with an amazing delivery the next day. Otherwise they've never been late, always delivered high quality flowers in their prime and always followed the (sometimes very specific) delivery instructions. Serenata routinely make my wife and my mum smile and for that I love them.”

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Posted 6 years ago

“On-line interface very easy to navigate - wide selection with suggestions. Physical follow through with delivery and delivery advice exceptional. Overall a pleasing commercial transaction. Note: I live in Sydney, Australia and ordered sympathy flowers for relatives funeral. All went as planned. Thankyou Serenata Flowers...”

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Posted 6 years ago

“Absolutely delighted with the service, not to mention the beautiful flowers that my sister received for her birthday. I've been singing your praises find all the lovely personal comments both amusing and very refreshing. Makes you feel special. I will definitely be using you again and my sister also says she would recommend you. Thank you so much”

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Posted 6 years ago

“Superb service , love the progress emails and all the people who have received flowers have loved them and the great condition of the flowers”

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Posted 6 years ago

“I have received nothing but very positive response from recipients of both flower and hamper gifts supplied by this company. Have used them a number of times over the years but more particularly for the last two Christmas periods. Will be using them again.”

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Posted 6 years ago

“The flowers were ordered for Christmas and arrived on the chosen delivery date at 3pm. The recipient was thrilled with them. They were very fresh and a beautiful bouquet (Aztec sun deluxe). This was my first purchase, but I will definitely be using Serenata again!....great service/flowers thank you!”

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Posted 6 years ago

“Great choice of flowers, very easy ordering. Kept me updated with emails until and upon delivery. No fault, great service. would reccommend and use again.”

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Posted 6 years ago

“simple ordering, good choice on website, rapid next day free delivery, accompanying messages possible, info. via messages/email to me on progress.”

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Posted 6 years ago

“Efficient service and reliable”

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Posted 6 years ago

“Beautiful flowers. Excellent service. User friendly website.”

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Posted 6 years ago

“Fast effiecient did what it said in the tin. Flowers delivers next day, despite short notice and the last shopping day before christmas”

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Posted 6 years ago

“Prompt delivery, notification of arrival and receiver very pleased with basket of flowers.”

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Posted 6 years ago

“Ordering was easy. Communication as to the status of my order was more than adequate.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews