Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Request for flowers to be left at back of the property,they were left at the front of the house.Also one of the roses was shrivelled.”

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Posted 7 years ago

“Most of the flowers were beautiful, but some of the roses petals had already gone brown and a number of the flowers were crushed or had petals missing. Disappointing”

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Posted 7 years ago

“Flowers were great but customer service was non responsive and a disappointment!”

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Posted 7 years ago

“Delivery and packaging excellent, However the yellow roses developed brown bruises on their petals on the second day..”

Serenata Flowers 3 star review on 28th August 2017

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Posted 7 years ago

“The receiver of the flowers did not know who sent them the flowers. They were puzzles until i rand them to ask if they have received flowers”

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Posted 7 years ago

“Free delivery.Next day delivery service.”

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Posted 7 years ago

“Disappointed to find flowered left on their heads outside door of girlfriend- floweres ok, but had better from other companies (3 roses only was very disappointing) don't think we will use again”

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Posted 7 years ago

“Having paid for, and asked that my order,a funeral wreath; be delivered by 0930am;they still could not guarantee that it would be delivered when required.All in all,disappointed with the delivery end of the order,they need to introduce a timed delivery service,even if the customer has to pay a premium for it.”

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Posted 7 years ago

“I haven't heard yet whether the flowers reached their destination? David McIntosh”

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Posted 7 years ago

“Ordering was easy, delivery was easy but a major problem arises if you need and invoice or receipt. After many requests I have still not received one which is a shame as we are a business and would have definately used the service again but without paperwork we are unable to. Shame!”

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Posted 7 years ago

“nice to received flowers”

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Posted 7 years ago

“Nice flowers but not like the picture shown on the site, but cake looked nice”

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Posted 7 years ago

“Although I was kept informed with regards to the delivery, I was a bit disappointed with the size of the bouquet, bearing in mind I had paid for the biggest size bouquet you advertise.”

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Posted 7 years ago

“Good delivery, however of the dozen red roses I ordered one was broken and all of them were in poor condition.”

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Posted 7 years ago

“having use you a few times now I was disappointed to hear the last flowers which I sent to my daughter on 15/8/2017 the AZTEX arrangement the roses in it only last one day so I am not very pleased on the occasion I have to say.”

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Posted 7 years ago

“Somewhat disappointed as the flowers were left in the heat of the sun rather than in a shady spot, so by the time they were opened some had wilted and a couple of heads come off.”

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Posted 7 years ago

“Planted pot arrived looking very droupy and sorry for themselves ... Needed water ASAP. Appeared to have been traveling a long time despite morning delivery.”

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Posted 7 years ago

“Flowers very good. Website design could be better particularly with respect to scripting a message to go with the order.”

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Posted 7 years ago

“I have just heard today from a friend ,that the flowers sent on Saturday 6th August were not in perfect condition. She was in the recipients home just after their arrival and saw damaged blooms, .The recipient didn't make any comment,but i suspect she was too embarrassed to complain. Sorry Serenata I wont be using you again.”

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Posted 7 years ago

“Flowers arrived next day as I paid 10£ for it to arrive before 1030.i got emailed when they were delivered too. Unfortunately the flowers started dying by day 3.... Quality wasn't great...”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews