Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers delivered on time for my mum’s birthday”

Helpful Report

Posted 6 years ago

“Absolutely thrilled with my flowers that I sent to best friend ,they were delivered the following day and I had feedback through the processing of the delivery. I would most certainly use Serenata flowers again . And a very reasonable price for what you get”

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Posted 6 years ago

“I ordered some flowers for a friend who was ill. They were delivered next day and I was notified of this. I have no idea what the flowers were like but my friend said they were beautiful. I would certainly use this company again. They gave me prompt next day delivery even though I ordered late at night and they are not too expensive. Well done Serenta Flowers.”

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Posted 6 years ago

“Good service delivery and was told the sheaf was lovely Thank you”

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Posted 6 years ago

“The information received regarding despatch and delivery was brilliant But flowers were very disappointing”

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Posted 6 years ago

“Very happy. Easy to orde, next day delivery and beautiful flowers.”

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Posted 6 years ago

“Great services delivery brilliant flowers were brilliant”

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Posted 6 years ago

“Our friend was delighted with the flowers and they arrived promptly for her 60th birthday. Thank you.”

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Posted 6 years ago

“Easy and quick website, they kept me informed on the progress of the order. Really pleased and would use again.”

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Posted 6 years ago

“I brought them for a gift and my friend was very happy with them”

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Posted 6 years ago

“It did not! Suggestion: state height and width of basket or flowerspray! What we got was less than half the size we had expected! Extremely disappointing!”

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Posted 6 years ago

“i didnt get to see the flowers myself but my friend told me they were the most beautiful flowers she had seen. That was good enough for me! will definately use Serenata flowers again”

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Posted 6 years ago

“My order was taken and I even paid for same day delivery as it was a friends 40 th but it was never received by friend. They were quick to take my money and now I’m awaiting a refund. I only give 1 star which is for the customer service they felt with my issue quickly but as I say I’m waiting for the money back!!!!”

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Posted 6 years ago

“Flowers were lovely but paid £9.99 for delivery before 10:30 but didn’t get delivered till about 12:30”

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Posted 6 years ago

“Average. Flowers were ok but for the price I would have expected higher quality/more flowers, I could have done better from the supermarket. Also they delivered to reception and not to the ward I put on the address, luckily a staff member brought them up from reception otherwise they would have sat in a post room all weekend.”

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Posted 6 years ago

“The flowers that arrived were of a quality I would expect from an £8 bunch in a supermarket, not the £20 display in the photo online. Was embarrassed to give them to our retiring midwife.”

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Posted 6 years ago

“delivered to a neighbour on same day.my daughter loved the flowers.”

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Posted 6 years ago

“Sophie, my Grandaughters friend had just returned from hospital after receiving treatment for a back problem and was in a lot of pain so Serenata flowers cheered her up no end. She loved the choice and the wonderful colours.”

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Posted 6 years ago

“my daughter loved her flowers its a shame it arrived at 6.30 pm. the only tracking advice i was given was ( dispatched)”

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Posted 6 years ago

“Very impressed with the service. I heard my friends sad news in the afternoon and logged into Serenata Flowers in the evening and my order for flowers and card were delivered next day. My friend was just as impressed with her gift. Well done ,top points.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews