Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use site, flowers sent to mum and friend beautiful as usual. Decent pricing. Will keep using as always!”

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Posted 6 years ago

“Easy to order, good price and quick delivery”

Serenata Flowers 5 star review on 9th May 2018

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Posted 6 years ago

“My sister was very pleased with her flowers, I was kept up to date with all details of despatch and delivery. Very happy customer!”

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Posted 6 years ago

“Delivered on the stipulated day; recipient seemed happy. No idea what the flowers looked like: I was 3,300 miles away at the time.”

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Posted 6 years ago

“Great choice, great price and a pretty flash bunch of flowers delivered correctly”

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Posted 6 years ago

“On time on budget & beautiful. Job well done”

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Posted 6 years ago

“Great prices great communication and I rate this company ✌🏼👍🏼”

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Posted 6 years ago

“ordered 2 bunches of flowers the lilly's were fab, the other bunch i got were like a bunch of weeds the price i paid did not reflect the flowers i got!”

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Posted 6 years ago

“The flowers were delivered to the wrong hospital despite having the correct address. It took 3 days from the order to receiving them and I had to locate their whereabouts - no help from the company. I will certainly advise people not to use Serenata Flowers - extremely disappointing service.”

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Posted 6 years ago

“Delivered in time and great quality”

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Posted 6 years ago

“Flawless experience. Flowers delivered next day as promised. Will use again, thanks!”

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Posted 6 years ago

“The flowers were absolutely beautiful and arrived at the time I ordered. The blooms were top quality and they look even better today (4 days later). They came with comprehensive care instructions. I will not hesitate to use Serenata Flowers again”

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Posted 6 years ago

“Due to be delivered on the 5th of May, not actually delivered until the afternoon of the 8th of May - not much point using a company that cannot be trusted to do what it says it will. :(”

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Posted 6 years ago

“Flowers arrived next day within hour slot provided”

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Posted 6 years ago

“Very happy each time I've used them”

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Posted 6 years ago

“A beautiful bunch of flowers, delivered on time and at a good price. What more can you ask for?”

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Posted 6 years ago

“Delivered on time and flowers as described”

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Posted 6 years ago

“I asked for flowers to go to a neighbour if not in but just left ourside if full sun roses had been affected not happy as no one listen to my request who would leave flowers outside in temp of 26 degree”

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Posted 6 years ago

“Next day delivery on a Sunday. Good quality flowers, well presented.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews