Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected the delivery of a lovely bouquet of flowers in wrapped cellophane however was in a box that my girlfriend had to put in a vase and arrange. Definitely poor service and not worth the money would nor recommend!”

Helpful Report

Posted 4 years ago

“*Update on post written yesterday* Time stamps on this website are incorrect (previous post was not written 52min ago!) and unable to upload pictures. Contacted Serenata yesterday using ‘contact us’ form to complain of poor changing seasons bouquet. Customer support were helpful and efficient. Having read previous reviews regarding customer support I was expecting to have a terrible experience. Initially offered option to resend flowers or refund 50% of cost of bouquet. Declined both and requested full refund. A full refund has been processed and should be received within 1-3 days. Only fair I give full experience and update future customers.”

Helpful Report

Posted 4 years ago

“Beautiful Bouquet of flowers ordered to be delivered too my partner.. That was about as good as it got. Flowers were delivered and some of them withered. Not only this but the Foliage looked like it had been eaten by something. Customer service was contacted and photos of the shambolic bouquet were sent. They apologised and refunded me a measly £6.45 from the order that cost me £40. Terrible Flowers and other than the fast response with emails, terrible customer service.”

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Posted 4 years ago

“Sentflowers for my aunts 80th birthday, they arrived half dead. My aunt was very embarrassed having to ring me yesterday. I read your reviews thinking you were a trusted company!!!”

Helpful Report

Posted 4 years ago

“Spent £29.99 on bouquet of changing seasons, which looked lovely online. I was absolutely mortified and embarrassed when flowers arrived for a sick friend. The flowers looked nothing like the picture. Bitterly disappointed and would never use again.”

Helpful Report

Posted 4 years ago

“Please beware do not buy they are nothing like the picture and terribly overpriced.”

Helpful Report

Posted 4 years ago

“I order 2 bunches only needed one couldn't cancel 1 bunch after 15minutes of ordering! To late the order had gone to the production team!! Then one bunch was send to the correct address the second to another address in the same village!! Not happy with this service or company feel like I've been robbed.. Then to my horror I was shown the second bunch!! So dissapointed I could have got a nicer bunch from tescos for £10. Please don't use this company you'll only be ripped off. Also the email replies were ultimated and no telephone to speak to anyone”

Helpful Report

Posted 4 years ago

“My husband ordered “springtime” for our anniversary. They arrived at 7pm which in my opinion is too late , the issue was a) they were around £30 and we were so shocked to open the box to see a cheap bunch of what look like service station flowers. The bunch was small ( thin) and mostly cheap grave flowers. They were wilted and dry and bashed about after being with the courier all day. The box was left on my door upside down . I can honestly say it’s the worst bunch of flowers I’ve ever recieved . I’ve cut them and put them into a vase to try to make good but honestly I feel so upset to look at them. Her eras are dead ( the 3 you get) you literally pay £30 for 3 gerbera I lily stem the rest are cheap daisy type flowers. They were gunge on the stems because they are old which is why the buck looks so sparse . Unable to contact serenata tried email and insta no numbers to call. Avoid this company at all cost. I feel mostly sad for my husband . The shock of what he thought was a beautiful surprise was a huge disappointment.”

Helpful Report

Posted 4 years ago

“Stunning arrangement of roses & lilies, thank you, M Poulter”

Helpful Report

Posted 4 years ago

“Would have give 0 if I could Hubby sent flowers my 60th birthday absolutely disgusting. They were no more than a cheap garage bunch at £29.99 Daughter paid £7 at Tesco for a beautiful bunch Will add pics”

Helpful Report

Posted 4 years ago

“Terrible all the greenery was old and drooping down wouldn't even stand upright in the vase. Nothing like the picture I ordered. I sent an email only to be told to wait 48 hrs that the flowers would pick up!! Which they didn't. Definately won't be ordering from there again.”

Helpful Report

Posted 4 years ago

“I usually buy my wife flowers from the supermarket but with the current situation I have not been able to so I purchased a 29.99 bouquet. The service was first class unlike the delivered flowers which I can only describe as positively underwhelming. I did look at the reviews on their website before I placed my order and they were all good but the true reviews are on this site”

Helpful Report

Posted 4 years ago

“Sparse limp flowers which did not bloom and died after 6 days.i bought these for my mums birthday. When the flowers arrived they looked nothing like the picture, not the right amount of buds so sent a picture to customer service, who just kept asking for more pictures. On the 6th day majority of the flowers had died. Asked for a replacement or refund, with pictures they refused. Please avoid.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service. Flowers delivered 2 days late for my auntie birthday and they were dead and squashed and nothing like the picture I ordered. 29.99 for dead, late, squashed flowers is appalling.”

Helpful Report

Posted 4 years ago

“I got a bunch for my mothers 50th and they were nothing like the bouquet I ordered in size as I get when you order a smaller bunch but this was a 1 size and it was pathetic and nothing like what was shown I voiced my disappointment to be told in simple terms well prove it. When provided a photo it's not a good enough photo! So I will not be getting them from here anymore as I'm co completely disappointed with how product and the service!. Would most definitely not recommend unless you want to pay over for what you get. My kids could of picked a better bunch of flowers.”

Helpful Report

Posted 4 years ago

“Received 2 sets of flowers from Serenata following the passing of my Mum. 1 was in bud and good condition (flat box of flowers which look good now out) The other - Spring Skies arrangement was predominantly brown, black spotted holey greenery with wilted half dead, broken flowers and roses with brown centres. I was upset an disgusted. They replaced the arrangement (quick response) but 2nd send no better. Already thrown half out and only 2 days old Waste of my lovely thoughtful friends money.”

Helpful Report

Posted 4 years ago

“Had a Bella bouquet delivered on Saturday for my birthday.If I could give less than 1 star then I would.Nothing like the photo! Consisted of 80% greenery ,squashed & wilting flowers & mouldy oasis.Had to tell our Grandson as I cried when he asked me if they were lovely.AVOID THIS COMPANY AT ALL COSTS!!”

Helpful Report

Posted 4 years ago

“I was highly delighted with the large spray that was ordered on my behalf for my husband's coffin. The blooms were colourful, fresh and of exceptional quality. The variety was exceptional. Highly delighted.”

Helpful Report

Posted 4 years ago

“Absolutely awful company. I purchased the “spring time” bouquet. £29.99 and they look stunning in the picture so I went for it fully expecting a huge bouquet to arrive. That’s as far as the positives go. What my mum received was atrocious and I could have got a better bouquet for £2.99 at a garage. Bearing in mind we are in a pandemic and we haven’t been able to see loved ones for a considerable amount of time. For me it’s been almost 12 weeks since I’ve seen my mum. I’m missing her like mad and it so happens to be her 65th birthday. I wanted to surprise her with a beautiful bouquet and they really look like they’ve been dragged from a ditch somewhere. Gutted.”

Helpful Report

Posted 4 years ago

“Partner ordered flowers for my birthday costing £30 and he would have been better going to the local supermarket and get me a better bunch for a tenner. 12 flowers. Totally disappointed”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews