Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 Dead Roses & a Poor Looking Bouquet”

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Posted 6 years ago

“Excellent quick service, easy to follow online instructions - would definitely recomend”

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Posted 6 years ago

“Took all the stress and worry out of ordering from overseas. The flowers were magnificent and customer service was impeccable.”

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Posted 6 years ago

“They emailed me saying the flowers were successfully delivered, however I never received them. Now, I’m trying to track my order a day before valentines. I ordered a week early just so I can avoid this situation. What makes it worse is their customer service. They don’t provide a phone number to call them on. They make you type it on their website and even if you want to respond to an email their customer service sent, you ONLY can if you go back on their website and redo the whole thing again. It’s so annoying. Apparently it takes them 1-2 days just to talk to the delivery courier, so I’m anticipating that it will at least take a week to resolve this issue. I highly DO NOT RECOMMEND this company. They are very unprofessional and unwilling to help you.”

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Posted 6 years ago

“Lovely flowers for special birthday, as seen on website, delivered as requested, have used website before and would recommend”

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Posted 6 years ago

“Flowers were for my mums birthday and she was delighted with them. Happy mum happy daughter😀😀”

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Posted 6 years ago

“Very Efficient service, regular updates and instant confirmation of order”

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Posted 6 years ago

“First time i’ve Used Serenata and have to say most impressive. Not only were flowers delivered free on Sunday but I was kept up to date every step of the way in a most amusing fashion by email. I knew that my friend would be phoning me as soon as I was informed that the flowers had been delivered. She loved them and they cheered her up a treat. Many thanks. I will use Serenata again for sure.”

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Posted 6 years ago

“Great service! I ordered a bouquet late on a Saturday afternoon to be delivered to my aunt for her birthday on the Sunday. She phoned me at 11am to say they had arrived and were beautiful! I was really pleased that they had been delivered early in the day so they could be enjoyed. I will definitely use Serenata Flowers again.”

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Posted 6 years ago

“Keeping me updated regarding the actual delivery of the flowers.”

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Posted 6 years ago

“Quality when arrived was good, communication was humorous and also good! Not the cheapest, but cheapest is not always the best! Fulfilled everything that was required!”

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Posted 6 years ago

“I live in the Middle East and only ever use Serenata Flowers now for family birthdays, mothers day and just to say 'I Love You'. Their bouquets never cease to take my breath away. What you see is actually what you get. They also go the extra mile to deliver when unforeseen problems crop up. Which I am extremely thankful for.”

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Posted 6 years ago

“Beautiful flowers fabulous service Thank you”

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Posted 6 years ago

“Flowers were fine but the endless marketing thereafter was maddening... and i didn't opt in for it either. Other floweer sellers are available!”

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Posted 6 years ago

“The flowers was beautifull but I pay 10£ for delivery before 11am and I get flowers 2pm”

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Posted 6 years ago

“Excellent service and beautiful flowers. Thank you”

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Posted 6 years ago

“Delivered on time”

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Posted 6 years ago

“I myself have not seen flowers but my niece who was recipient said they were beautiful.”

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Posted 6 years ago

“You did what I expected and paid for”

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Posted 6 years ago

“Pleasant experience from initial Google search right through to delivery. The order was confirmed and followed up with regular status updates. Delivery was around 4 o’clock on the day using the local courier...and they delivered a beautiful bouquet. Highly recommended!”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews