Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient very happy with flowers. Ordering process was simple. Value was good.”

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Posted 6 years ago

“Well i havent recieved the flowers but yet on the checker it said they hav been delivered”

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Posted 6 years ago

“Excellent service. Flowers looked great just as on website. Good quality.”

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Posted 6 years ago

“Your flowers were fantastic, according to my Mum. Thank you so much”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Flowers arrived early afternoon. They were absolutely beautiful! Mum loved them (as they were a mother’s day gift) Thank-you so much! I will definitely be recommending and using your services again!”

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Posted 6 years ago

“I ordered the Bali High bouquet for my mother, and when I saw it, I was bitterly disappointed. They came strewn in a cardboard box and some of the buds had come off and were scattered in the box. The bouquet was so small, my mother had to place them not in a vase, but in a 3 inch wide small storage jar. Also, the writing on the card was so small, my mother couldn't read it. I paid £30 for this, and now wish I had just gone to my local supermarket and paid £20 for a far superior bunch of flowers.”

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Posted 6 years ago

“Was kept informed about delivery, flowers arrived iwhich were beautiful. One orchid bud had fallen off, I think this was in transit. I Would use them again.”

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Posted 6 years ago

“Delivered as promised.”

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Posted 6 years ago

“My mother was very happy with her flowers”

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Posted 6 years ago

“The timing of when the flowers were delivered was good, however, having paid £40 for the flowers, the roses did not look or smell fresh. There were quite a lot of roses where the petals had turned brown. If I had seen these flowers face-to-face in a shop, I wouldn't have paid a penny over £10 for them.”

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Posted 6 years ago

“So far, 100% success and I’m relying on the feedback from the recipient of the flowers. I like being informed of the delivery progress.”

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Posted 6 years ago

“Easy to order, all flowers available to see on the website and delivered as promised.”

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Posted 6 years ago

“Excellent service, flowers were delivered on time and were a good mothers day present”

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Posted 6 years ago

“No hassle delivered as promised. Answered my email promptly. Thank you”

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Posted 6 years ago

“I ordered flowers to be sent on mother's day paid extra for it and they didn't arrive till after mother's day”

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Posted 6 years ago

“The flowers were damaged. The roses were of poor quality and the petals were already starting to brown. The flowers are unlikely to last more than a couple of days. The courier (outside of your direct control) through the box over a fence to deliver causing further damage”

Serenata Flowers 2 star review on 12th March 2018

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Posted 6 years ago

“My mum was extremely happy with the flowers, not seen them myself but then they were not for me!!”

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Posted 6 years ago

“Delivered flowers for Mothers’ day at short notice. The flowers were just as beautiful as they were in the picture on the website and my mum was very happy with them!”

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Posted 6 years ago

“Amazing service. Great flowers and lovely card to go with it. Delivery was early the next day. Would recommend 100%”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews