Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having forgotten a birthday, I was delighted to see that Serenata Flowers would deliver on a Sunday. The price was reasonable, the service excellent and the birthday girl was delighted - thank you!”

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Posted 7 years ago

“I loved the emails with their sense of humor giving me a progress report all along the way. The ordering procedures were easy and your company has great follow through. Excellent in every aspect of my experience, being so far away from the U.K. in California. I will use you again!”

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Posted 7 years ago

“Flowers were lovely and arrived when you said they would”

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Posted 7 years ago

“Wonderful service. Beautiful flowers, made a very difficult time for my family just that little but easier. Would absolutely recommend. Thank you Serenta Flowers 💐”

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Posted 7 years ago

“Because Serenataflowers made my friend very very happy I was happy. Earning me brownie points.”

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Posted 7 years ago

“Good delivery and exactly what on the picture. Thank you.”

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Posted 7 years ago

“Last minute rush for a forgotten birthday at the other end of the country wonderfully resolved by Serenata. Lovely flowers,speedy delivery and great price.”

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Posted 7 years ago

“The delivery was on time. We ordered from abroad, and choosed Serenata because of reasonable prices. We were a little concerned about the lack of phone numbers, but everything went well. The bouquet of flowers was smaller than shown on picture, but still ok. The delivery tracking was convenient. I recommend the service all in all.”

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Posted 7 years ago

“By far the most reasonably priced international delivery (UK to Canada). Excellent customer service. bouquet arrived on date specified. Recipient delighted with quality of flowers.”

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Posted 7 years ago

“Flowers were not delivered on the date required. Email to say Money credited back to my account. Very happy to say the flowers were delivered the next day as a good will gesture from the company for the none delivery the previous day. I will certainly use them again, not many company's are as generous. Keep up keeping customers happy ........thank you .”

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Posted 7 years ago

“Spot on delivery and great flowers thanks”

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Posted 7 years ago

“1st time using Serenta. I live in Los Angeles & like to try a local florist when possible. I ordered an autumn arrangement for my aunt & Uncle as a “thank you & Anniversary” combined. They were over the moon & two weeks later the arrangement is still beautiful.”

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Posted 7 years ago

“Good value, very fresh”

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Posted 7 years ago

“Excellent delivery, communication, and the flowers were beautiful. Personally I don't think the picture on the website do them justice mine are still alive and now in full bloom. Excellent place that I will be using again. Move over interflora!!”

Serenata Flowers 5 star review on 2nd October 2017

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Posted 7 years ago

“Very good communication with seller. Very nice, fresh and well decorated flowers.”

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Posted 7 years ago

“The flowers were easy to choose on the web-site, all recipients have praised them, they seem good value and delivery has been on time.”

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Posted 7 years ago

“I was very satisfied with their service. They delivered exactly what they promised on their web site. The product was of a very high standard and the delivery time was on time. The product was a bouquet of flowers. I ordered this bouquet just the day before I wanted it to be delivered and as I already mentioned, it was delivered on time without any problem. This made me and especially my wife very happy. I would like to recommend Serenata Flowers for their top notch services. I believe that I will never be sorry to make use of their products and services.”

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Posted 7 years ago

“Everything Good prices and the quality of the service”

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Posted 7 years ago

“The delivery was fast and efficient. I can vouch for their efficiency because I always order bouquets from them. Superb quality too! I love it!!!”

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Posted 7 years ago

“The person who received the flowers was happy about the whole experience which made it all worth while - thanks”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews