Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was totally hassle free. I ordered late in the day on Saturday for a delivery on Sunday, and to be honest, I wasn't hopeful of the delivery being successful with such short lead time. I was very wrong and the delivery was safely with the recipient on the Sunday as requested. The bouquet is gorgeous and loads of the flowers are still in bud, right on the verge of blooming.”

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Posted 7 years ago

“Beautiful flowers delivered promptly next day even though order was only placed the day before - great selection of flowers, cards and add on gifts to choose from- thank you for a wonderful service which I will definitely be using again and again and ...”

Serenata Flowers 5 star review on 6th February 2018

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Posted 7 years ago

“When the flowers were delivered why didn't you ring the doorbell ? The flowers were subsequently not discovered until the next day. Not cool”

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Posted 7 years ago

“Website easy to use, delivery next day was no problem though ordered late in afternoon. Recipient was very pleased with the quality of flowers recieved”

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Posted 7 years ago

“Flowers delivered in time for a birthday. I ordered the Aztec Sun, deluxe, first reaction, disappointed with the amount of flowers in the bunch which looked very minimal and looked more like a standard bunch rather than a delux 🙁.”

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Posted 7 years ago

“They did not make me happy because they could/would not change delivery date with half hour to an hour of placing order|||||||”

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Posted 7 years ago

“The flowers were delivered in time and were as expected. Couldn't ask for anything more,”

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Posted 7 years ago

“The flowers came bruised”

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Posted 7 years ago

“Flowers made the wife happy. Don't need to say more!”

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Posted 7 years ago

“beautiful flowers lovely service great communications”

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Posted 7 years ago

“Beautiful flowers delivery next day, what more could I ask!!”

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Posted 7 years ago

“Beautiful flowers, delivered on time”

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Posted 7 years ago

“Serenata delivered beautiful flowers to my sister for her birthday. She was thrilled with them. They provided an excellent service and emailed me when they were going to be delivered and on receipt.”

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Posted 7 years ago

“I ordered flowers from Australia, sight unseen. They were lovely, just like the picture and were delivered within the stated timeframe. Very happy customer :)”

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Posted 7 years ago

“Free delivery and prompt response. Thanks.”

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Posted 7 years ago

“Beautiful flowers but one rose was a little damaged when revived. But other than that they were lovely.”

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Posted 7 years ago

“I have ordered from Serenata a few times now and always been happy. However, the flowers I ordered this weekend for my sisters birthday were left on her doorstep in very cold weather (she was out overnight which I didn’t know when I sent them) subsequently the roses were not fresh and looked as though they were wilting. This was really disappointing as I had requested they be left with a neighbour if there was no answer.”

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Posted 7 years ago

“Easy to order. Quick delivery and absolutely beautiful flowers. Will deffinatly buy from you again and highly recommend to anyone else .”

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Posted 7 years ago

“I'm usually reluctant to order things on line but can honestly say that I am so happy with the service I received. Love the fact that you guys keep one updated via email as to the delivery of the parcel. My sister loved her hamper so much. Atleast I could make her birthday special even with me being miles away :-) Will definitely make use of your services again. Need to order gifts for my nephews in the near future.”

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Posted 7 years ago

“Lots of choice and delivered the following day”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews