Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very smooth transaction & great updates regarding order”

Helpful Report

Posted 7 years ago

“Poor quality and very small for the money ! No personalisation and bad experience when delivered as delivered in a cardboard box , might as well have gone to a supermarket”

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Posted 7 years ago

“Made my order the night before i wanted them delivered. Still delivered on time with no delivery cost.”

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Posted 7 years ago

“I was told by the person who I sent flowers to that they were stunning. I was sent emails to let me know of despatch and delivery.”

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Posted 7 years ago

“The service was exceptional especially as it was a weekend. Brilliant.”

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Posted 7 years ago

“I was dissapointed that I was only told after my card details had been taken that they told me they couldn't deliver next day. Other companies were more transparent.”

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Posted 7 years ago

“flowers arrived and looked lovely however I paid for the extra stems and they looked like the basic stems, but was still happy with the flowers. The delivery is very good got an email with time of expected arrival. Only downside is 1 day later after following care guidelines the flowers are drooping badly and don't look good at all, this could be due to the cold weather so maybe some more tips on flower care in the winter would be better than just water and flower food.”

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Posted 7 years ago

“Ordered some lovely roses for 10 them to arrive half dead and 2 dead”

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Posted 7 years ago

“Lovely selection of flowers available for next day delivery. Emails keep you informed as to what is happening with your order and when the flowers have been delivered. Excellent service. Very happy.”

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Posted 7 years ago

“Ordered on a Sunday, delivered next day in the time stated. Did not see the flowers but was told they were beautiful. Excellent service. Thank You”

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Posted 7 years ago

“Easy to use booking system. Lovely message card. Beautiful flowers. Excellent delivery service and notification of delivery.”

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Posted 7 years ago

“Had a messaged to say refused by address, when they weren’t. Then had no direct reply on email as there’s no telephone number. Flowers arrived a date late and there was no apology or correspondence, just an email to say had been delivered.”

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Posted 7 years ago

“Very beautiful flowers and delivered ontime. Thank you for the prompt reply when there were questions”

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Posted 7 years ago

“I love this service!!! everything is so easy to arrange and the gifts are lovely.”

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Posted 7 years ago

“Lovely Flowers and Quick !”

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Posted 7 years ago

“Delivered on time and beautiful flowers and chocolate 😊”

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Posted 7 years ago

“I gave them to my sister after the death of her husband. She thoyght the single flower in a vase lovely”

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Posted 7 years ago

“Fabulous service, super friendly witty emails. Oh & the flowers were gorgeous. Will use again”

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Posted 7 years ago

“Your flowers were received on time. Very impressed no charge for delivery delivered on a sunday. Would definitely use you again thank you for making my friend very happy”

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Posted 7 years ago

“I am so pleased you asked for feed back - I found the whole buying experience a pleasure, easy to use web site, excellent choice of flowers, delivered at a perfect time and very pleased recipient - what more can I say except I shall use again and recommend to all. Thank you.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews