Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast delivery easy to use website flowers were beautiful many thanks”

Helpful Report

Posted 6 years ago

“Easy to use website - sent Spring Chicken bouquet to friend who was ill and she said the flowers were lovely and made her day. Thank you.”

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Posted 6 years ago

“Excellent value and immediate response to a query”

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Posted 6 years ago

“Excellent service my friend was super happy with her birthday flowers and I really enjoyed the funny updates on the journey my flowers were making :)”

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Posted 6 years ago

“I was advised by the recipient that the box containing the flowers arrived damaged and, as a result, they had to make some 'repairs" to the wreath to be acceptable -- particularly unfortunate as these were for a funeral”

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Posted 6 years ago

“The flowers I ordered were for my mum and were absolutely beautiful, they were a mixture of lovely fragrances and an amazing selection of open & clef blooms which made them last even longer.”

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Posted 6 years ago

“I have been using Serenata Flowers for very long time. Never have been disappointed. Great service and good bunch of flowers always.”

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Posted 6 years ago

“Fast delivery and easy to use website. Recipient said the flowers were lovely. Thank you.”

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Posted 6 years ago

“Although the flowers were as described I was informed by the Funeral Director the heart shaped “wreath” had partially fallen apart on delivery and it was necessary to place it on a tray to maintain it in one piece.”

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Posted 6 years ago

“The flowers that I ordered for a friend were beautiful and delivered when they said they would. I will most definitely be using them again and the fact you don't pay for delivery is a bonus.”

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Posted 6 years ago

“The flowers I sent to my sister for her birthday were beautiful. Of all the flowers she received she said serenata were the best.”

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Posted 6 years ago

“Flowers delivered on time & the recipient was delighted with them”

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Posted 6 years ago

“You couldn't change delivery address.. As my wife couldn't go to work she stayed at home which is a couple minutes away. A special occasion dampened. Won't be using your services again. Flowers were fine.”

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Posted 6 years ago

“As I am over 600 miles away, I did not actually see the flowers but I was told they were excellent. I had no trouble with the order either”

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Posted 6 years ago

“Fantastic service flowers where beautiful thank you”

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Posted 6 years ago

“Where delivered when said.but the card we wanted to say who flowers where from didn't arrive with flowers”

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Posted 6 years ago

“Roses beginning to wilt this morning!!”

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Posted 6 years ago

“I was informed all along the process from confirmation of the order to the delivery. I returned to use the company because of my previous experience. The Spring flower basket was perfect. I was not able to see them because of the distance, but my terminally ill sister said they were beautiful and such lovely colours. She probably will never see Spring again, so I am very grateful. Thank you.”

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Posted 6 years ago

“Perfect flowers to send to a loved 1. Very happy with price and service.”

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Posted 6 years ago

“Very efficient as far as ordering & communication is concerned - recipient delighted with flowers but disappointed that vase I ordered & paid for was not included in delivery .”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews