Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received flowers on time but when unpacking found they were damaged. Emailed Serenata and they sent a complete replacement bouquet . I cannot highly praise this company enough , definitely use them again. Many Thanks. M J Emmett”

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Posted 6 years ago

“Flowers are a high quality, delivered on time and good value.”

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Posted 6 years ago

“Have used Serenata flowers many times and have never been disappointed”

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Posted 6 years ago

“Excellent service and a lovely product. Delivered when they said it would be and I will certainly use again and recommend.”

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Posted 6 years ago

“Flowers were delivered in great condition and my other half loved them :) :)”

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Posted 6 years ago

“Did what it said on the tin.first class.”

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Posted 6 years ago

“Valentines delivery. Flowers were fantastic and well received. Received email confirming delivery.”

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Posted 6 years ago

“Very good service.”

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Posted 6 years ago

“Arrived in time, good quality flowers.”

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Posted 6 years ago

“Fab service at very short notice, flowers were beautiful. Definitely recommend”

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Posted 6 years ago

“Delivery time and quality of the flowers were outstanding.”

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Posted 6 years ago

“5 star service oroduct was first class”

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Posted 6 years ago

“Must say first time have used you guys brilliant service and fair price would use again”

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Posted 6 years ago

“My partner was overwhelmed and extremely pleased with the roses I purchased from serenata flowers! They’ve opened up and look stunning! I recommend and most definitely will use you guys again. My emails were replied back to very quickly and was delivered well within the expected time slot and on Valentine’s Day. Thank you for an amazing service xoxo”

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Posted 6 years ago

“Ordered two lots of flowers for friends on Vanentines day. Both arrived in great condition and were beautiful. Another good experience from Serenata. Always good customer service, beautiful flowers and keep you updated on dispatch and delivery details.”

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Posted 6 years ago

“Every time not a time goes bye that my miss’s don’t like the flowers I get her from here she loves them every time I e as I get the miss’s different kinds of flowers from you and she happy every time”

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Posted 6 years ago

“Good service & delivery although I wasted my money as me and my lady friend separated for good”

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Posted 6 years ago

“From placing the order to delivery the communication via text was excellent. They arrived in good time on the day requested. Excellent value for money. I would highly reccomend Serenata flowers.”

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Posted 6 years ago

“Always order from these guys never let me down will keep purchasing from these guy amazing thank you”

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Posted 6 years ago

“Delivered in a very quick time”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews