"Flowers arrived and looked like a bunch of weeds I purchased for Mothersday and my mum told me and sent a picture. I also bought add on chocolates they refunded the flowers after 2 images and 3 emails but they didn\u2019t refund the chocolates or the delivery fee. Terrible terrible customer service do not spend your money here they do not deserve it !"

"Flowers arrived and looked like a bunch of weeds I purchased for Mothersday and my mum told me and sent a picture. I also bought add on chocolates they refunded the flowers after 2 images and 3 emails but they didn\u2019t refund the chocolates or the delivery fee. Terrible terrible customer service do not spend your money here they do not deserve it !"

"Flowers arrived and looked like a bunch of weeds I purchased for Mothersday and my mum told me and sent a picture. I also bought add on chocolates they refunded the flowers after 2 images and 3 emails but they didn\u2019t refund the chocolates or the delivery fee. Terrible terrible customer service do not spend your money here they do not deserve it !"

"We ordered a bouquet of flowers for my mother-in-law\u2019s 90th birthday. What was delivered in no way reflected what was ordered and expected. (See photo). After three separate emails, the issue remains in resolved."

"Flowers very disappointing and customer service unhelpful. Very embarrassing having to apologise to the recipient for the dismal quality of the flowers. Have ordered elsewhere now and won\u2019t use Serenata again."

"Avoid avoid avoid!!! You may as well throw your hard earned money down the drain. How these are still in business i do not know!! Disgusting company and shockingly bad flowers! Sent me a \u00a360 boquet paid for by my daughter and please see attached photos of the flowers after 5 days!! No offer of replacement ( not that I'd use these ever again ) or refund!!"

"Avoid avoid avoid!!! You may as well throw your hard earned money down the drain. How these are still in business i do not know!! Disgusting company and shockingly bad flowers! Sent me a \u00a360 boquet paid for by my daughter and please see attached photos of the flowers after 5 days!! No offer of replacement ( not that I'd use these ever again ) or refund!!"