Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,337 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received product yet”

Helpful Report

Posted 4 years ago

“Prompt delivery of my item which i have searched for for many years well done on stocking this item, best back bike light on the market !!”

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Posted 4 years ago

“Awful! Order placed last month. I cannot view my order and after several emails I got a response that because my item was liquid it was being held up. NOTHING is liquid in my order. After several more emails to confirm this I get no response from support. I'm wondering if this company is a fraud. Hopefully my refund request will be handled soon.”

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Posted 4 years ago

“Thankyou. Exactly what I wanted, and fast delivery.”

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Posted 4 years ago

“Good price and good communication. Shipping took about 14 days though.”

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Posted 4 years ago

“Thank you, this is a good buying experience. You are making very fast delivery considering the postal situation under the coronavirus.”

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Posted 4 years ago

“very happy with the communication and the delivery of my tyres Cannot fault it”

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Posted 4 years ago

“Can someone please let me know the status of my order (#100029328)? I never received a follow up email on the status. Thanks!”

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Posted 4 years ago

“Dreadfull! Order placed one month ago. error page displayed when trying to view my order on my account page. Several requests adressed to get shipping and tracking information, no answer from Customer service. I am starting to believe that this company is a fraud. Hopefully, my refund request will be handled and proove me wrong.”

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Posted 4 years ago

Sorry for that. However it is on the way you. We can see it was arrived at Amsterdam. We will update the Lapost tracking as soon as it passes the EU custom clearance. Because of airway delay from Corona, air flight to international decreased.

Posted 4 years ago

“Great product and great price with acceptable delivery time.”

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Posted 4 years ago

“Light that was sent was dead on arrival. The Return process is onerous.”

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Posted 4 years ago

“Ordered items in December, now end of Feb ( 2 months). Company charged visa but failed to deliver item. Mutliple emails to company. Poor to no communication. Customer no- service. Where are my items?”

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Posted 4 years ago

“Awesome brakes!”

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Posted 4 years ago

“I searched all over the internet and Bicycle Hero was the only place that sold Shimano Dura-Ace separate cogs. By just replacing the worn out cogs I was able to save a lot of money! Thanks Bicycle Hero! You're the BEST! Larry”

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Posted 4 years ago

“Good price on time.”

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Posted 4 years ago

“I bought a bottle of sixtus starter fluid and had it shipped in January. after three weeks i had to follow up with where is my stuff. I got a reply that they forgot that they couldn't send a liquid to a po box ???? So it was returned to bicyclehero. I asked them to resend it to me to my home address. After several more back and forth e-mails I got a confirmation it was resent but to who knows where. yesterday I got a follow up e-mail to ask if it arrived. It had not. They sent me a link to trac the package but no tracking number. today they sent a tracking number and it said it would be delivered today. So When i traced it UPS said that the post office refused it as it was not a valid address. I went to UPS to see if they had it in the distribution center with no luck. So two months have passed and both of their attempts to ship to me have failed. How could it be so had to send a 200 ml. /1.25 ounce bottle. unflipping believable. I want my money back. The worst customer service ever. I would be very hesitate to deal with these people.”

Helpful Report

Posted 4 years ago

“My bike light took a good while to arrive here in the UK, but eventually did after just over 3 weeks. The Lezyne light is 150 lumens, not 300. This was not made clear from the picture of the light or the product information but is clearly marked on the bike light I received. So I feel I was kept in the dark about that, hence 3 stars”

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Posted 4 years ago

“Items were exactly as described, shipped quickly and provided tracking info.”

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Posted 4 years ago

“It took almost a month to get my order and it arrived after the expected delivery date. Tracking the order was very difficult.”

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Posted 4 years ago

“Three Continental bike tires ordered & delivered 16 days later (to Colorado USA). Only complaint: I received no email at the time of shipment. Overall would recommend.”

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Posted 4 years ago

Sewoong International is rated 3.7 based on 1,337 reviews