Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can someone please let me know the status of my order (#100029328)? I never received a follow up email on the status. Thanks!”

Helpful Report

Posted 4 years ago

“Dreadfull! Order placed one month ago. error page displayed when trying to view my order on my account page. Several requests adressed to get shipping and tracking information, no answer from Customer service. I am starting to believe that this company is a fraud. Hopefully, my refund request will be handled and proove me wrong.”

Helpful Report

Posted 4 years ago

Sorry for that. However it is on the way you. We can see it was arrived at Amsterdam. We will update the Lapost tracking as soon as it passes the EU custom clearance. Because of airway delay from Corona, air flight to international decreased.

Posted 4 years ago

“Great product and great price with acceptable delivery time.”

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Posted 4 years ago

“Light that was sent was dead on arrival. The Return process is onerous.”

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Posted 4 years ago

“Ordered items in December, now end of Feb ( 2 months). Company charged visa but failed to deliver item. Mutliple emails to company. Poor to no communication. Customer no- service. Where are my items?”

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Posted 4 years ago

“Awesome brakes!”

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Posted 4 years ago

“I searched all over the internet and Bicycle Hero was the only place that sold Shimano Dura-Ace separate cogs. By just replacing the worn out cogs I was able to save a lot of money! Thanks Bicycle Hero! You're the BEST! Larry”

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Posted 4 years ago

“Good price on time.”

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Posted 4 years ago

“I bought a bottle of sixtus starter fluid and had it shipped in January. after three weeks i had to follow up with where is my stuff. I got a reply that they forgot that they couldn't send a liquid to a po box ???? So it was returned to bicyclehero. I asked them to resend it to me to my home address. After several more back and forth e-mails I got a confirmation it was resent but to who knows where. yesterday I got a follow up e-mail to ask if it arrived. It had not. They sent me a link to trac the package but no tracking number. today they sent a tracking number and it said it would be delivered today. So When i traced it UPS said that the post office refused it as it was not a valid address. I went to UPS to see if they had it in the distribution center with no luck. So two months have passed and both of their attempts to ship to me have failed. How could it be so had to send a 200 ml. /1.25 ounce bottle. unflipping believable. I want my money back. The worst customer service ever. I would be very hesitate to deal with these people.”

Helpful Report

Posted 4 years ago

“My bike light took a good while to arrive here in the UK, but eventually did after just over 3 weeks. The Lezyne light is 150 lumens, not 300. This was not made clear from the picture of the light or the product information but is clearly marked on the bike light I received. So I feel I was kept in the dark about that, hence 3 stars”

Helpful Report

Posted 4 years ago

“Items were exactly as described, shipped quickly and provided tracking info.”

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Posted 4 years ago

“It took almost a month to get my order and it arrived after the expected delivery date. Tracking the order was very difficult.”

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Posted 4 years ago

“Three Continental bike tires ordered & delivered 16 days later (to Colorado USA). Only complaint: I received no email at the time of shipment. Overall would recommend.”

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Posted 4 years ago

“Dear BycicleHero Team, I did not receive the order yet. Please check, thank you! Best regards, Anton Sarvas”

Helpful Report

Posted 4 years ago

Your order was shipped to Amsterdam for EU custom clearance. It is under the custom clearance process. As soon as it passes the process, you can track it by DHL German Post Website. We will update it when it is ready.

Posted 4 years ago

““21-30 days”. 38 days later..”

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Posted 4 years ago

“Fast shipping. Product as advertised”

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Posted 4 years ago

“I ordered a can of Peter Weigle Frame Saver. The price was very competitive and the communication and shipping were excellent.”

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Posted 4 years ago

“Have not received order. Several attempts to email with no response. Requested a refund with still no response. After reading other reviews I don’t hold any hope of receiving either. Buyer beware do not use.”

Helpful Report

Posted 4 years ago

Sorry for that. We tried to update the item location with the courier. However they cannot update it yet. We can ship it again without any extra cost or we can refund all your payment. Please let us know which you prefer.

Posted 4 years ago

“Good service, I received my order quickly and in good condition. No other company seemed to carry the item, so I took the opportunity to try Bicycle Hero and they delivered.”

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Posted 4 years ago

“Never deal with these people, it is a scam they take your money and send you nothing worst buying experience ever SCAM!”

Helpful Report

Posted 4 years ago

I'm sorry to delay the delivery. According to the AU post tracking information, it was delivered on 28th Jan to SpringWood QLD. We reviewed the tracking information. It was delayed in Au custom clearance. Because of seasonal heavy load, it coud be dealyed in the process. From Korea to AU, it takes 14 days. Onboard for delivery WOODRIDGE QLD Column, event date and time, Tue 28 Jan • 6:40am Column, event details, Item processed at facility REDBANK QLD Column, event date and time, Fri 24 Jan • 4:41pm Column, event details, Item processed at facility SYDNEY NSW Column, event date and time,Thu 23 Jan • 1:59am Column, event details,Arrived awaiting clearance (Inbound) SYDNEY NSW Column, event date and time, Wed 22 Jan • 4:09am Column, event details, International departure '- enroute to Australia SEOUL (KR) Column, event date and time, Wed 15 Jan • 11:12am Column, event details,Received item from Sender (Outbound) KR-14047, SOUTH KOREA Column, event date and time, Tue 14 Jan • 11:30am

Posted 4 years ago

Sewoong International is rated 3.7 based on 1,330 reviews